Senior Client Services Supervisor – South Campus

University-of-Albert; Edmonton; On-site; CAD 70,000 - 96,000; Full time

Job summary

University of Alberta in Edmonton, AB, is seeking a Supervisor, Client Services South Campus to lead the Customer Service/Bookings team within Campus & Community Recreation. This on-site role oversees a diverse staff, ensures high-quality client service, and coordinates events and bookings across South Campus facilities.

The incumbent will manage a multi-layer team, participate in CCR leadership, and drive service excellence while aligning activities with CCR goals and safety standards.

Qualifications

• This competition is restricted to internal applicants of the University of Alberta.
• Bachelor’s degree in Recreation, Kinesiology, Sport Management, Sport Facility Management or related field is required.
• Current Intermediate First Aid and Level “C” CPR certification required every 2 years.
• Minimum 5 years experience in recreation facility and event operation with supervision.
• Experience with budget and equipment purchasing preferred.

Responsibilities

• Oversees development and review of customer service procedures and program registration.
• Oversees recruitment, hiring, training and supervision of casual staff for Foote Field and Saville Community Sports Centre.
• Prepares annual budget and recommends allocations for CCR.
• Collaborates on space logistics and event/program coordination.
• Coordinates with internal/external groups to support event logistics.
• Develops and trains staff on standard operating procedures including Emergency Response Plans.
• Communicates safety procedures and emergency plans to clients.
• Reviews space allocation requests and policies.
• Manages staff schedules and supervises teams to maximize revenue and service quality.
• Manages south campus key sign out and building security.
• Maintains and coordinates CCR websites.

Skills

Leadership

Customer service

Problem solving

First Aid/CPR (Level C)

Police Check

Staff supervision

Budget awareness

Software literacy

Education

Bachelor’s degree in Recreation, Kinesiology, Sport Management, Sport Facility Management or related field

Tools

Intelligenz Recreation Management Software

Google Apps

Microsoft Office

PeopleSoft (asset)

Asset Planner (asset)

Job description

University of Alberta in Edmonton, AB, is seeking a Supervisor, Client Services South Campus to lead the Customer Service/Bookings team within Campus & Community Recreation. This on-site role oversees a diverse staff, ensures high-quality client service, and coordinates events and bookings across South Campus facilities.

The incumbent will manage a multi-layer team, participate in CCR leadership, and drive service excellence while aligning activities with CCR goals and safety standards.