Supervisor, Client Services - South Campus

The University of Alberta; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

The University of Alberta is seeking a Supervisor, Client Services South Campus to lead the Customer Service/Bookings team within Campus & Community Recreation. The role is in-person at South Campus Edmonton and requires guiding day-to-day client services operations for CCR clients.

Responsibilities include managing a team of direct and indirect reports, ensuring professional and seamless customer experiences, and aligning activities with CCR goals. Internal applicants only.

Qualifications

• Leadership experience supervising a service/support team.

Responsibilities

• Lead a team of 3 full-time direct reports and 12-15 casual staff to deliver client services.
• Collaborate with CCR Leadership Group to improve service delivery and staff development.

Skills

Leadership

Team supervision

Job description

This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.

Location - This role is in-person at South Campus Edmonton.

The Supervisor, Client Services South Campus provides leadership and supervision to the Customer Service/Bookings team within Campus & Community Recreation at the University of Alberta. The Supervisor, Client Services participates in the development and activation of the Campus & Community Recreation overarching goals and assists team members in understanding the linkage between their day-to-day activities and the overarching goals of the organization. The Supervisor, Client Services is an active participant in the CCR Leadership Group, all supervisory staff within CCR, contributing ideas, collaborating with colleagues and initiating discussions to improve the delivery of service to CCR clients.

Specifically, the Supervisor, Client Services South Campus leads a team of 3 full-time direct reports (1 Customer Service Coordinator and 2 Booking Facilitator positions) 3 full-time indirect reports (3 Customer Service Associates), 5-8 casual staff direct reports, and 12-15 casual staff indirect reports. The Supervisor, Client Services South Campus is responsible for the 18-hour a day, 7 day a week day-to-day client services operations serving CCR clients on south campus. The Customer Service/Bookings team supports the front-facing customer service interactions for all sport and recreation programs and facilities stewarded by Campus and Community Recreation on the South Campus. The Customer Service/Bookings team ensures customer interactions are professional, effective, and efficient and provides a seamless customer experience for both internal and external customers. The Supervisor works closely with staff members to ensure the exemplary delivery of client-focused service.