Senior Client Services Specialist

Canada Life; London; Hybrid; CAD 52,000 - 98,000; Full time

Job summary

Join a leading company as a Senior Client Services Specialist, where you will play a crucial role in client communications and stakeholder relationships within the Audit and Claim Verification Program. This permanent, full-time position offers a competitive salary range and requires strong customer service skills, a focus on continuous improvement, and proficiency in data analytics tools.

Qualifications

• Understanding of Life, Health & Dental operations.
• Ability to manage multiple demands with tight deadlines.
• Reliability Status security clearance.

Responsibilities

• Coordinate client requests for information and develop high-quality reports.
• Perform data analytics to derive insights.
• Handle correspondence with clients related to the Audit and Claim Verification Program.

Skills

Customer service skills

Client relations

Data analytics

Verbal communication

Written communication

Technical skills

Continuous improvement focus

Bilingual in French and English

Education

Post-secondary degree

Tools

Excel

Power BI

Data Analytics tools

CDP2

Job description

Permanent Full Time

We are looking for a Senior Client Services Specialist.

The Senior Client Services Specialist is a key customer service and client relations role within the Audit and Claim Verification Program (ACVP). The Specialist is responsible for ensuring client-facing communications are timely, accurate, and delivered with a strong customer-centric focus. The incumbent will also work closely with internal and external stakeholders to develop strong relationships with ACVP for the Public Services Dental Care Plan (PSDCP)/Pensioners Dental Services Plan (PDSP) and Public Services Health Care Plan (PSHCP).

What You Will Do

1. Coordinate client requests for information on reporting for PSDCP/PDSP and PSHCP.
2. Develop and contribute to the production and dissemination of high-quality reports and presentations for internal and external stakeholders.
3. Perform data analytics by defining problem statements, identifying relevant datasets, and using data analytics tools to derive insights.
4. Work closely with clients to navigate audit outcomes at the conclusion of audits.
5. Build strong relationships with the Public Service Plan team and Plan Sponsors by delivering timely, accurate, and in-depth information regarding the Audit program and member investigations.
6. Demonstrate strong knowledge of and compliance with audit methodology.
7. Handle written correspondence with internal and external clients related to the Audit and Claim Verification Program.
8. Review, draft, and present internal policies and process documentation for PSHCP & PSDCP/PDSP.
9. Coordinate and communicate with ACVP internal and external delivery partners.
10. Attend client speaking engagements as required.

What You Will Bring

1. Post-secondary degree or equivalent work experience.
2. Understanding of Life, Health & Dental operations and their dynamics.
3. Proven customer service skills and client relations.
4. Excellent verbal and written communication skills, including delivering presentations and drafting formal audit reports.
5. Ability to manage multiple demands with tight deadlines.
6. Strong technical skills.
7. Focus on continuous improvement.
8. Experience with Excel, Power BI, Data Analytics tools, and CDP2.
9. Ability to work independently and collaboratively at all levels.
10. Bilingual in French and English; reading and writing in French is an asset.
11. Reliability Status security clearance.
12. This position is Hybrid: 3 days in the office.

The base salary ranges from $52,800 to $97,700 annually, excluding variable compensation components.

Applications will be reviewed on a rolling basis for at least 5 business days from the posting date.

Join Canada Life and apply today! We value diversity and inclusion, and are committed to providing an accessible environment. For accommodations during the application process, contact [e-mail].

Canada Life serves over 13 million Canadians and is part of Power Financial Corporation. We are dedicated to building a diverse workforce and removing barriers to employment.

Only qualified applicants will be contacted for an interview.