Senior Client Service Representative, Employee Benefits

Hub International; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Extended health benefits

Disability insurance

RRSP matching

Paid time off benefits

Eligible bonuses

Commissions

Job summary

HUB International in Vancouver, Canada, is seeking a Senior Client Service Representative to manage complex employee benefits accounts with minimal advisor oversight.

You will liaise with carriers, support client inquiries, and guide plan implementations and amendments while delivering training and education sessions.

Qualifications

• LLQP and Life License required (or planned within 12 months).
• 3–5 years in the employee benefits industry in a client-facing role.
• Active pursuit of GBA, RPA or CEBS designation.
• Post-secondary education in Business Administration or related field, or equivalent.

Responsibilities

• Manage complex clients (fully insured, ASO, refund accounting).
• Communicate with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues, while advocating for the client and ensuring prompt and thorough handling.
• Service clients proactively by anticipating and addressing their needs and keeping them up to date with relevant benefits information.
• Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents.
• Handle all matters relating to plan amendments, including pricing requests and employee communication bulletins.
• Prepare for and attend client meetings and follow through with action items in a timely and concise manner.
• Deliver employee benefits administration training and employee education sessions to clients.
• Review and deliver to clients group insurance contracts and booklets from insurance carrier
• Champion HUB initiatives and processes
• Collaborate with internal lines of business
• Other duties as assigned

Skills

Relationship management

Communication skills

Team collaboration

Organization

Education

LLQP and Life License

Bachelor-level business/related field

GBA / RPA / CEBS designation (in progress)

Tools

MS Office Suite

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We offer stability, career development opportunities, and a strong teamworking environment. Whether you're just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

As a Senior Client Service Representative, you will work with complex clients to address inquiries and manage information regarding employee benefits coverage and administration with minimal advisor oversight.

Responsibilities

• Manage complex clients (fully insured, ASO, refund accounting etc)
• Communicate and liaise with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues, while advocating for the client and ensuring prompt and thorough handling.
• Service clients proactively by trying to anticipate and address their needs and keeping them up to date with relevant benefits information.
• Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents.
• Handle all matters relating to plan amendments, including pricing requests and employee communication bulletins.
• Prepare for and attend client meetings and follow through with action items in a timely and concise manner.
• Deliver employee benefits administration training and employee education sessions to clients.
• Review and deliver to clients group insurance contracts and booklets from insurance carrier
• Champion HUB initiatives and processes
• Collaborate with internal lines of business
• Other duties as assigned

Skills, Characteristics & Qualifications

• Successful completion of LLQP and Life License required. (or obtained within 12 months of hire)
• Minimum of three to five years' experience in the employee benefits industry in a client facing role.
• Possess or be actively working towards a GBA, RPA or CEBS' designation.
• Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.

WHAT DO YOU NEED TO SUCCEED?

• Ability to build and maintain strong relationships with clients and external stakeholders.
• Intermediate or advanced proficiency in MS Office Suite.
• Excellent communication, both written and oral.
• Proven ability to work in a team environment as well as independently.
• Exceptional organization and time management.
• Ability to manage confidential information with appropriate level of discretion.

The expected salary range for this position is $70,000 to $90,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include:

• extended health benefits
• disability insurance
• RRSP matching
• paid-time-off benefits
• eligible bonuses
• commissions for some positions

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page !

What we offer you

We invest in your growth. HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid l