Senior Client Service Representative, Employee Benefits

HUB International; Burnaby; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

RRSP matching

Paid time off

Bonuses / commissions

Extended health benefits

Job summary

HUB International in Burnaby, BC is seeking an experienced benefits professional to join our Account Management & Service team. You will manage complex client groups (fully insured, ASO, etc.), liaise with carriers, resolve benefit inquiries, and ensure timely, proactive service to clients.

The role requires 3–5 years in employee benefits, LLQP and Life License (or within 12 months), plus a degree in Business Administration or related field.

Job description

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

Responsibilities:

Manage complex clients (fully insured, ASO, refund accounting etc) Communicate and liaise with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues, while advocating for the client and ensuring prompt and thorough handling. Service clients proactively by trying to anticipate and address their needs and keeping them up to date with relevant benefits information. Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents. Handle all matters relating to plan amendments, including pricing requests and employee communication bulletins. Prepare for and attend client meetings and follow through with action items in a timely and concise manner. Deliver employee benefits administration training and employee education sessions to clients. Review and deliver to clients group insurance contracts and booklets from insurance carrier Champion HUB initiatives and processes Collaborate with internal lines of business.

Other duties as assigned.

Skills, Characteristics & Qualifications:

Successful completion of LLQP and Life License required. (or obtained within 12 months of hire)

Minimum of three to five years’ experience in the employee benefits industry in a client facing role.

Possess or be actively working towards a GBA, RPA or CEBS’ designation.

Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.

WHAT DO YOU NEED TO SUCCEED?

• Ability to build and maintain strong relationships with clients and external stakeholders.
• Intermediate or advanced proficiency in MS Office Suite.
• Excellent communication, both written and oral.
• Proven ability to work in a team environment as well as independently.
• Exceptional organization and time management.
• Ability to manage confidential information with appropriate level of discretion.

The expected salary range for this position is $70,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business. We want you to be INNOVATIVE and open to sharing your ideas. You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER. You work with a high degree of INTEGRITY and ACCOUNTABILITY.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience.

Required Travel: No Travel Required.

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HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.