Senior Client Insights Analyst

Norton Rose Fulbright; Montreal (administrative region); Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Retirement savings plan with employer

Benefit premiums paid by the firm

Telemedicine services

Wellness allowance

Training and development programs

Job summary

Norton Rose Fulbright in Canada is seeking a Senior Client Insights Analyst to join the Pricing & Client Insights team. You will develop dashboards and data visualizations to support stakeholder decisions across the firm and report to the Senior Manager of Client Insights.

This role requires a quantitative degree and 3–5 years of analytics experience, strong Excel, SAP, and BI tools, and the ability to collaborate with multiple teams to improve client satisfaction and profitability.

Qualifications

• Bachelor's degree or diploma in a quantitative field (Science, Tech, ENG, Economics, Finance, Analytics).
• 3 to 5 years of experience in a similar client insights/analytics role.
• Strong interpersonal, communication, analytical and data management skills.
• Experience with change management and process improvement is a plus.
• Knowledge of data visualization tools (Tableau, Power BI) and MS Excel.

Responsibilities

• Collect, consolidate, and analyze client/matter data to prepare reports and presentations.
• Conduct periodic and ad hoc client portfolio and matter performance analyses.
• Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide reporting.
• Support development of best practices for client insights and process improvements.
• Prepare and distribute monthly client insights reports for stakeholders.

Skills

Dashboards & analytics

Data visualization

Interpersonal skills

Communication skills

Problem solving

MS Excel

Tableau

Power BI

BI tools

French/English bilingual

Education

Bachelor's degree or diploma in a quantitative field

Tools

MS Excel

SAP

Business Objects

Job description

The Team

The Senior Client Insights Analyst plays a vital role in the firm’s Pricing & Client Insights team, focusing on client portfolio and legal matter analytics and reporting. This includes developing dashboards and data visualizations for stakeholders across the firm. Reporting to the Senior Manager of Client Insights, this role is part of the broader Client Insights & Client Matter Intake function and can be based in any Canadian office.

You Will Be Focusing On

• Collect, consolidate, and analyze client/matter data to prepare reports and presentations
• Conduct periodic and ad hoc client portfolio and matter performance analyses
• Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide accurate and timely reporting
• Support the development of best practices for client insights
• Assist in assessing client insights processes and identifying improvements to enhance satisfaction and profitability
• Research and manipulate client insights data to assess key metrics and trends
• Ensure accuracy across various data sources
• Contribute to process improvement initiatives, including tool implementation and report development
• Prepare and distribute monthly client insights reports for stakeholders
• Prioritize tasks and resolve issues efficiently
• Engage with external clients when needed
• Support price benchmarking initiatives
• Assist with special projects as required

What You Bring To The Role

• Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science)
• 3 to 5 years of experience in a similar role
• Strong interpersonal, communication, analytical, and data management skills
• Familiarity with change management and process improvement
• Client service-oriented mindset
• Ability to build relationships internally and externally
• Highly organized and able to manage multiple tasks in a fast-paced environment
• Effective research and problem-solving skills
• Ability to work independently using sound judgment
• Results-driven with the ability to meet tight deadlines
• Proficiency in MS Excel, SAP, and/or Business Objects
• Knowledge of data visualization tools (Tableau and Power BI)
• Bilingual in French and English is an asset

Why Join Our Team

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

Les échelles salariales indiquées reflètent la plage typique pour ce poste dans la région indiquée. Nous reconnaissons que chaque candidat.e apporte un ensemble unique d’expériences et de compétences, et la rémunération finale sera déterminée avec soin en fonction des qualifications individuelles et des facteurs actuels du marché. Veuillez noter que le salaire sera discuté et négocié lors de l’entrevue.

Toronto: $81,500 - $100,700 Ottawa: $79,600 - $98,300 Vancouver: $79,600 - $98,300

En tant que cabinet d’avocats mondial, nous favorisons une culture fondée sur l’excellence et le service aux clients et prônons la souplesse, le respect, la diversité et la transparence. Nous nous efforçons de créer un environnement inclusif et équitable où chacun e peut se montrer sous son vrai jour et réaliser son plein potentiel sur le plan professionnel.

Le droit à l’échelle mondiale

nortonrosefulbright.com

Veuillez noter que les personnes qui reçoivent une offre d’emploi peuvent être tenues, pendant leur emploi au sein de Norton Rose Fulbright, de faire la preuve des vaccinations recommandées de temps à autre par le gouvernement ou les autorités de santé publique. Norton Rose Fulbright a le devoir d’accommoder les personnes qui ne sont pas en mesure de se faire vacciner pour des motifs protégés. Les candidat es qui ont besoin d’un accommodement peuvent communiquer avec nous pour en discuter davantage.

Veuillez noter que cet affichage de poste est diffusé afin de pourvoir un poste actuellement vacant.