Senior Client Insights Analyst

Norton Rose Fulbright; Calgary; Hybrid; CAD 79,000 - 101,000; Full time

Job summary

Norton Rose Fulbright seeks a Senior Client Insights Analyst to support data-driven decision making across client portfolios and matters. Based in any Canadian office, you will develop dashboards, perform analyses, and deliver timely reports for stakeholders in a hybrid work setting.

You will work closely with Pricing, Finance, and Pursuits teams to continually improve client insights processes, ensuring accuracy, and driving profitability.

Qualifications

• Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science).
• 3 to 5 years of experience in a similar role.
• Strong interpersonal, communication, analytical, and data management skills.
• Familiarity with change management and process improvement.
• Client service-oriented mindset.
• Ability to build relationships internally and externally.
• Highly organized and able to manage multiple tasks in a fast-paced environment.
• Effective research and problem-solving skills.
• Ability to work independently using sound judgment.
• Results-driven with the ability to meet tight deadlines.
• Proficiency in data visualization tools (Tableau and Power BI).
• Bilingual in French and English is an asset.

Responsibilities

• Collect, consolidate, and analyze client/matter data to prepare reports and presentations.
• Conduct periodic and ad hoc client portfolio and matter performance analyses.
• Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide accurate and timely reporting.
• Support the development of best practices for client insights.
• Assist in assessing client insights processes and identifying improvements to enhance satisfaction and profitability.
• Research and manipulate client insights data to assess key metrics and trends.
• Ensure accuracy across various data sources.
• Contribute to process improvement initiatives, including tool implementation and report development.
• Prepare and distribute monthly client insights reports for stakeholders.
• Prioritize tasks and resolve issues efficiently.
• Engage with external clients when needed.
• Support price benchmarking initiatives.
• Assist with special projects as required.

Skills

Tableau

Power BI

Education

Bachelor's degree or diploma in a quantitative field

Tools

MS Excel

SAP

Business Objects

Job description

The Senior Client Insights Analyst plays a vital role in the firm’s Pricing & Client Insights team, focusing on client portfolio and legal matter analytics and reporting. This includes developing dashboards and data visualizations for stakeholders across the firm. Reporting to the Senior Manager of Client Insights, this role is part of the broader Client Insights & Client Matter Intake function and can be based in any Canadian office.

You Will Be Focusing On

• Collect, consolidate, and analyze client/matter data to prepare reports and presentations
• Conduct periodic and ad hoc client portfolio and matter performance analyses
• Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide accurate and timely reporting
• Support the development of best practices for client insights
• Assist in assessing client insights processes and identifying improvements to enhance satisfaction and profitability
• Research and manipulate client insights data to assess key metrics and trends
• Ensure accuracy across various data sources
• Contribute to process improvement initiatives, including tool implementation and report development
• Prepare and distribute monthly client insights reports for stakeholders
• Prioritize tasks and resolve issues efficiently
• Engage with external clients when needed
• Support price benchmarking initiatives
• Assist with special projects as required

What You Bring To The Role

• Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science)
• 3 to 5 years of experience in a similar role
• Strong interpersonal, communication, analytical, and data management skills
• Familiarity with change management and process improvement
• Client service-oriented mindset
• Ability to build relationships internally and externally
• Highly organized and able to manage multiple tasks in a fast-paced environment
• Effective research and problem-solving skills
• Ability to work independently using sound judgment
• Results-driven with the ability to meet tight deadlines
• Proficiency in MS Excel, SAP, and/or Business Objects
• Knowledge of data visualization tools (Tableau and Power BI)
• Bilingual in French and English is an asset

Why Join Our Team

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

Les échelles salariales indiquées reflètent la plage typique pour ce poste dans la région indiquée. Nous reconnaissons que chaque candidat.e apporte un ensemble unique d’expériences et de compétences, et la rémunération finale sera déterminée avec soin en fonction des qualifications individuelles et des facteurs actuels du marché. Veuillez noter que le salaire sera discuté et négocié lors de l’entrevue.

Toronto: $81,500 - $100,700 Ottawa: $79,600 - $98,300 Vancouver: $79,600 - $98,300

En tant que cabinet d’avocats mondial, nous favorisons une culture fondée sur l’excellence et le service aux clients et prônons la souplesse, le respect, la diversité et la transparence. Nous nous efforçons de créer un environnement inclusif et équitable où chacun·e peut se montrer sous son vrai jour et réaliser son plein potentiel sur le plan professionnel.

Pour plus de détails sur la façon dont nous intégrons la diversité, l’équité et l’inclusion dans toutes nos activités, veuillez cliquer sur le lien suivant : Diversité, équité et inclusion | Canada | Cabinet d'avocats mondial | Norton Rose Fulbright

Si vous souhaitez vous prévaloir de mesures d’adaptation raisonnables au cours du processus de recrutement, veuillez nous l'indiquer lors de votre candidature. Nous communiquerons avec vous pour en discuter.

Veillez noter que les personnes qui reçoivent une offre d’emploi peuvent être tenues, pendant leur emploi au sein de Norton Rose Fulbright, de faire la preuve des vaccinations recommandées de temps à autre par le gouvernement ou les autorités de santé publique. Norton Rose Fulbright a le devoir d’accommoder les personnes qui ne sont pas en mesure de se faire vacciner pour des motifs protégés. Les candidat·es qui ont besoin d’un accommodement peuvent communiquer avec nous pour en discuter davantage.

Le droit à l’échelle mondiale

nortonrosefulbright.com

Veuillez noter que cet affichage de poste est diffusé afin de pourvoir un poste actuellement vacant.