Senior Client Insights Analyst — Data Dashboards (Hybrid)

Norton Rose Fulbright; Montreal (administrative region); Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Retirement savings plan with employer

Benefit premiums paid by the firm

Telemedicine services

Wellness allowance

Training and development programs

Job summary

Norton Rose Fulbright in Canada is seeking a Senior Client Insights Analyst to join the Pricing & Client Insights team. You will develop dashboards and data visualizations to support stakeholder decisions across the firm and report to the Senior Manager of Client Insights.

This role requires a quantitative degree and 3–5 years of analytics experience, strong Excel, SAP, and BI tools, and the ability to collaborate with multiple teams to improve client satisfaction and profitability.

Qualifications

• Bachelor's degree or diploma in a quantitative field (Science, Tech, ENG, Economics, Finance, Analytics).
• 3 to 5 years of experience in a similar client insights/analytics role.
• Strong interpersonal, communication, analytical and data management skills.
• Experience with change management and process improvement is a plus.
• Knowledge of data visualization tools (Tableau, Power BI) and MS Excel.

Responsibilities

• Collect, consolidate, and analyze client/matter data to prepare reports and presentations.
• Conduct periodic and ad hoc client portfolio and matter performance analyses.
• Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide reporting.
• Support development of best practices for client insights and process improvements.
• Prepare and distribute monthly client insights reports for stakeholders.

Skills

Dashboards & analytics

Data visualization

Interpersonal skills

Communication skills

Problem solving

MS Excel

Tableau

Power BI

BI tools

French/English bilingual

Education

Bachelor's degree or diploma in a quantitative field

Tools

MS Excel

SAP

Business Objects

Job description

Norton Rose Fulbright in Canada is seeking a Senior Client Insights Analyst to join the Pricing & Client Insights team. You will develop dashboards and data visualizations to support stakeholder decisions across the firm and report to the Senior Manager of Client Insights.

This role requires a quantitative degree and 3–5 years of analytics experience, strong Excel, SAP, and BI tools, and the ability to collaborate with multiple teams to improve client satisfaction and profitability.