Senior Claims Manager, Casualty Claims

Natural Factors; Calgary; Hybrid; CAD 104,000 - 155,000; Full time

Job summary

An established industry player is seeking a Senior Claims Manager to lead a dynamic team within a supportive and collaborative environment. This role offers the chance to enhance operational efficiency while developing your leadership skills in a hybrid work setting. You will be pivotal in driving performance management and staff development, ensuring compliance and resource allocation to meet customer needs. With a strong commitment to diversity and employee well-being, this organization fosters a culture of growth and inclusivity. Join a forward-thinking company dedicated to making a global impact while you advance your career.

Benefits

Comprehensive health benefits

Paid vacation

Personal days

Ongoing training and development opportunities

Qualifications

• 5+ years experience in Claims management or 7+ years with a High School Diploma.
• Strong data research and analysis skills required.

Responsibilities

• Lead administrative activities for Customer Services and manage workflows.
• Build relationships with business partners to enhance customer satisfaction.

Skills

Claims Management

Data Research and Analysis

Communication Skills

Organizational Skills

Microsoft Office Suite

Education

Bachelor's Degree in relevant field

High School Diploma

Tools

Microsoft Excel

Database Management Systems

Job description

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have previous experience in a claims environment, with managing and directing work activities, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently seeking a Senior Claims Manager, Casualty Claims. You will report to the Head of Casualty Claims and be responsible for managing and directing the work activities of a team of Claims Professionals across one or multiple locations. Your role will be crucial in ensuring high-quality service and operational efficiency through performance management, staff development, and coaching.

This is a unique opportunity to expand your knowledge and experience in a supportive environment where your voice matters. Work with inspiring leaders and supportive teammates dedicated to your success. Take advantage of unparalleled career development and personal growth opportunities in a nurturing environment. Be part of a global company that makes a difference on a worldwide scale, providing impactful solutions and services for our customers and stakeholders.

This position offers a hybrid work arrangement.

What you will do

1. Lead and direct administrative activities for Customer Services by developing, implementing, and monitoring policies, procedures, and best practices.
2. Utilize management tools to assess and improve workflows, processes, and data quality to enhance outcomes and productivity.
3. Coordinate and manage changes in requirements, strategy, and culture across all functional areas.
4. Build and maintain effective relationships with business partners to improve customer satisfaction and achieve objectives.
5. Ensure compliance with internal controls and audit requirements.
6. Manage and allocate resources effectively to meet customer needs.
7. Participate in talent management practices, including goal setting, performance monitoring, feedback, and staff development.
8. Monitor expenditures to support cost efficiency.
9. Support business planning processes for the responsible functional units.
10. Identify opportunities and risks related to external environmental changes.
11. Act as a technical resource for the team.

Job Qualifications - What You Bring To The Table

Required:

• Bachelor's Degree with 5+ years of experience in Claims OR High School Diploma with 7+ years of experience in Claims.
• At least 2 years of management experience with data research and analysis skills.
• Willingness to travel approximately 25%.

Preferred:

• 5+ years of commercial lines Claims experience.
• Previous management experience.
• Strong data research and analysis skills.
• Training and presentation skills.
• Excellent verbal and written communication skills.
• Advanced Microsoft Office, spreadsheet, and database skills.
• Strong organizational and multi-tasking abilities.

Compensation varies based on factors such as location, role, skills, and experience. The starting salary range is $104,000 - $155,000.

Our Culture

• We value Diversity, Inclusion, Equity, and Belonging (DIEB) and strive to create an environment where everyone feels welcome.
• We promote a collaborative culture that values diversity of thought and employee input.
• We prioritize employee well-being with comprehensive health benefits, paid vacation, and personal days.
• We offer ongoing training and development opportunities.
• We are committed to community engagement and have received awards for our workplace culture.

Join us to make a difference, be challenged, inspired, supported, and to love what you do.