Accident Benefits Claims Specialist

Intact Financial; Edmonton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Intact Financial is seeking an Accident Benefits Claims Specialist to support adjusting teams and lead the department through Alberta Reform changes. The role requires strong communication skills, technical expertise, and a collaborative spirit to achieve business goals in a hybrid work environment.

Benefits

Hybrid work model

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Annual wellness account

Dynamic workplace learning ecosystem

Community Impact program

Qualifications

• Minimum 3 years of accident benefits experience.
• Currently developing leadership skills.
• Knowledge of project work and collaboration.

Responsibilities

• Maintain effective communication channels with claims departments.
• Provide technical insights and advocacy ideas on regulation changes.
• Conduct complex file reviews and recommend next steps.

Skills

Effective verbal communication

Effective written communication

Change management

Innovation skills

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for an Accident Benefits Claims Specialist to join our growing team in the West! We are seeking a strong technical expert to support our adjusting teams and help lead our Accident Benefits department through the Alberta Reform changes. This role is critical in our ability to achieve success throughout this transition, and the candidate will have the opportunity to be part of the National working group supporting this significant change.

What you'll do here:

• Maintain effective communication channels with claims departments, providing a strong collaborative relationship.
• Provide technical insights and advocacy ideas on regulation changes & proposed models.
• Provide accurate and timely responses in a fast-paced project environment supporting Accident Benefits while working with multiple business units.
• Process mapping of current and future state and implementing required workflow changes.
• Support the business and training team in creating learning and development content.
• Conduct complex file reviews, recommend next steps, and reserving recommendations.
• Provide technical coaching to team members based on current department trends.
• Support claims management to achieve business goals and objectives.

What you bring to the table:

• Minimum 3 years of accident benefits experience with comprehensive knowledge of out-of-province accident benefits claims handling.
• Currently developing leadership skills and refining current leadership capabilities.
• Effective verbal communication skills, with experience in interviewing, coaching others, and dealing with clients.
• Effective written communication skills, supporting legal responses.
• Knowledge of project work and collaboration.
• Effective change management skills, understanding business and team needs.
• Strong innovation skills to make recommendations and out-of-the-box solutions that will bring success to the department.

What we offer

• A hybrid work model providing a balance between working from home and in-person interactions.
• A financial rewards program recognizing your success.
• An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Flexible work arrangements.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account promoting an active and healthy lifestyle.
• Access to tools and resources supporting physical and mental health, embracing change, and connecting with colleagues.
• A dynamic workplace learning ecosystem with learning journeys, interactive content, and programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
• Inspiring leaders and colleagues who support your growth.
• A Community Impact program, allowing you to contribute to causes meaningful to you.

We are an equal opportunity employer

At Intact, respect is founded on diversity as a strength. We strive to create an accessible workplace where employees feel valued, included, and encouraged to share their perspectives.

We encourage applications from members of equity-deserving groups, including women, Indigenous peoples, persons with disabilities, Black people, and the 2SLGBTQI+ community.

As part of our commitment to reconciliation, we acknowledge that we work, meet, and travel across the land called Canada, traditionally inhabited by First Nations, Métis, and Inuit peoples.

We have policies to ensure equal access and participation for people with disabilities, including workplace adjustments. Policies are available upon request.

If you require specific accommodations during the recruitment process, please inform us when contacted. We will work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on the Internal Career Site.