Senior Claims Advocate

Gallagher; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company where you can leverage your problem-solving skills in a dynamic risk management environment. You'll be at the forefront of advocating for clients, ensuring they receive the best coverage and outcomes. This role is perfect for those who thrive in complex situations and enjoy negotiating solutions. You'll work alongside a diverse team dedicated to excellence and innovation, making a real impact in the world of insurance. With a commitment to inclusion and a range of competitive benefits, this opportunity is not just a job but a chance to build a meaningful career.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Flexible work arrangements

Paid sick days

Employee referral bonus program

Qualifications

• 5 years' experience in claims with strong knowledge of coverage issues.
• Excellent communication and problem resolution skills are essential.

Responsibilities

• Advocate for complex clients and manage communication on key accounts.
• Negotiate changes in reserves for positive client outcomes.

Skills

Problem Resolution Skills

Communication Skills

Knowledge of Claim and Coverage Issues

Organizational Skills

Education

Bachelor's Degree

5 Years Related Experience

Tools

Claims Software

Business Related Software

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Acts as an advocate for most complex clients and claims, demonstrating advanced problem resolution skills and the ability to manage and communicate issues for key accounts by providing coverage advice to clients.

• Reviews coverage positions and challenges adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards.
• Facilitates client meetings, claims reviews and vendor visits.
• Responsible for negotiating changes in reserves for a positive client outcome, providing status reports to clients as required by any applicable service plan, and reviewing action plans and reserves.
• Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.

About you

Required:

• Bachelor's degree or commensurate experience; 5 years' related experience in claims.
• Strong knowledge of claim and coverage issues.
• Excellent written and verbal communication skills.
• Strong knowledge and working ability to use all claims and business related software.

Preferred:

• Recognized insurance designations a plus.

Behaviors:

• Understanding of the lines of coverage within area of responsibility.
• Strong organization skills and ability to maintain diverse and large workload while meeting deadlines.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs.
• Life, Dependent Life and AD & D Insurance options.
• Retirement savings including RRSP including a company match, TFSA, pension and more.
• Employee Stock Purchase Plan.

Other benefits include:

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Opportunity for flexible work arrangements.
• Paid sick days & personal days.
• Employee education recognition program.
• Employee referral bonus program.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.