Senior Change Manager (CM3)

Upstaff; Fredericton; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Travel reimbursement

Required devices provided

Job summary

A leading firm in change management is seeking a Senior Change Manager in Fredericton, New Brunswick. You will spearhead the Provincial Digital Referral Program to enhance healthcare access via a digital system. This role requires expertise in change strategies, stakeholder communication, and training development. Candidates must hold a relevant degree, have at least 5 years of IM/IT and change management experience, and be bilingual in English and French. Benefits include a hybrid work model and the opportunity for on-site onboarding.

Qualifications

• 5+ years of IM/IT experience.
• 5+ years as a lead Change Manager on large-scale initiatives.
• Bilingual in English and French (spoken and written).
• Bilingual in English and French (spoken and written).
• Must be based in Canada; preference for on-site in Fredericton, NB.

Responsibilities

• Lead design and implementation of Change Management Plans.
• Conduct change impact and readiness assessments.
• Develop stakeholder engagement and communication plans.
• Create communication materials for diverse stakeholders.
• Support training strategies and materials.
• Support benefits realization activities and contribute to program evaluation.
• Design and support training strategies, onboarding tools, and reference materials.
• Collaborate with eHealth and Digital Health teams to ensure alignment across initiatives.

Skills

Change Management

Stakeholder Engagement

Bilingual in English and French

Risk Management

Communication Skills

Education

University degree or college diploma

Job description

Job Title: Senior Change Manager (CM3)

Job Type: Fixed-Term Contract
Contract Duration: 24 Months
Work Location: Hybrid Remote – Fredericton, New Brunswick
Work Schedule: 37.5 hours per week

Job Overview

We are seeking an experienced Senior Change Manager (CM3) to lead change management initiatives for the Provincial Digital Referral Program, a major eHealth transformation project in New Brunswick. This program aims to implement a fax-free digital referral system to improve healthcare access, efficiency, and quality of care across the province.

As a key member of the project team, the Senior Change Manager will be responsible for developing and executing comprehensive change strategies, stakeholder engagement plans, communications, training tools, and readiness assessments. This role will work closely with executive leadership, healthcare providers, administrators, and IT stakeholders to ensure successful adoption and sustainability of the initiative.

Key Responsibilities

• Lead the design, development, and implementation of comprehensive Change Management Plans.
• Conduct change impact and readiness assessments; identify risks and mitigation strategies.
• Develop and execute stakeholder engagement and communication plans using multi-channel approaches.
• Create and manage communication materials tailored to diverse stakeholder groups.
• Build and support networks of change champions across organizations.
• Support benefits realization activities and contribute to program evaluation.
• Design and support training strategies, onboarding tools, and reference materials.
• Collaborate closely with eHealth and Digital Health teams to ensure alignment across initiatives.

Mandatory Qualifications

• University degree, college diploma, or equivalent combination of education and experience.
• Minimum 5 years of IM/IT experience.
• At least 5 years as a lead Change Manager on large-scale, transformational initiatives (multi-organization, 12+ months in duration, 8+ participating groups).
• Bilingual in English and French (spoken and written).
• Must be based in Canada; preference for candidates able to work on-site in Fredericton, NB.

Desirable Experience

• 8+ years of change management experience using industry-standard methodologies.
• Proven experience developing change strategies, stakeholder engagement plans, and communication frameworks.
• Experience conducting readiness assessments and managing change networks.
• Experience within healthcare or eHealth environments is highly preferred.
• Change Management certification (e.g., Prosci) is considered an asset.

Additional Information

• Hybrid work model available; on-site onboarding in Fredericton, NB is required.
• Occasional travel within New Brunswick may be required (reimbursed as per GNB travel rates).
• SNB will provide required devices; phone services are not included.