Senior Change Management Lead LMS & Digital Transformation

Recruit Action inc.; Toronto; Hybrid; CAD 62,000 - 83,000; Full time

Job summary

Recruit Action inc. is seeking an experienced Change Management leader to drive enterprise-wide transformation projects in Toronto, Canada.

You will develop adoption strategies, conduct stakeholder assessments, and partner with HR, Technology, and Operations to enable a successful rollout. The role requires a Bachelor’s degree (or equivalent), Change Management and PMP certifications, and 8+ years of related experience, including director-level leadership in large-scale initiatives.

Qualifications

• Bachelor's degree in relevant field or equivalent experience.
• Change Management Certification and/or PMP Certification.
• 8+ years of progressive Change Management, Organizational Effectiveness, Organizational Development, Business Readiness, or Transformation experience.
• Director-level experience leading enterprise-wide transformational initiatives.
• 5-7 years of customer service related experience.
• Large-scale enterprise implementation experience involving LMS, HR Technology, or Digital Transformation initiatives.
• Experience with change governance, risk management, executive reporting, readiness planning, and stakeholder management.
• Experience conducting organizational readiness assessments and developing adoption strategies.
• Executive-level presentation and influencing skills.
• Knowledge of legal policies and procedures related to hiring practices, including equal employment opportunity and affirmative action.
• Knowledge of benefit and pay-scale systems.
• Previous experience with Microsoft Word and Excel.

Responsibilities

• Develop and execute enterprise change management and adoption strategies.
• Conduct stakeholder analyses, impact assessments, and readiness assessments.
• Build and maintain stakeholder and executive sponsor relationships.
• Develop governance frameworks, risk mitigation plans, and executive reporting.
• Lead readiness planning, adoption activities, and implementation support.
• Partner with HR, Talent, Technology, Communications, and Operations teams.
• Facilitate workshops and leadership sessions.
• Monitor adoption metrics, stakeholder feedback, and organizational risks.
• Support stabilization and long-term sustainment activities.
• Advise managers and employees on employment regulations, collective agreements, benefit and compensation policies, personnel procedures, and classification programs.
• Evaluate job positions, determine classification status, and assess salary alignment.
• Prepare occupational classifications, job descriptions, and salary scales.
• Assist in preparing and maintaining personnel records and handbooks.
• Prepare reports related to organizational structures, job analysis, evaluation, and compensation analysis.

Skills

Change management

Stakeholder management

Executive reporting

Leadership

Communication

Influencing

Project management

Strategic thinking

Workshop facilitation

Education

Bachelor's degree or equivalent

Change Management Certification

PMP Certification

Master's degree preferred

Tools

LMS implementation

HR Technology

Digital Transformation platforms

Microsoft Word & Excel

Job description

Join a global leader in the insurance sector and play a key role in a high-profile transformation program designed to redefine how employees learn, grow, and connect across the organization. This is an opportunity to influence change at scale, collaborate with executive leadership, and help deliver a seamless transformation journey.

What is in it for you:

• Salaried: $45-50 per hour.
• Incorporated Business Rate: $55-60 per hour.
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Hybrid work, with 3 days per week in the office.

Responsibilities:

• Develop and execute enterprise change management and adoption strategies.
• Conduct stakeholder analyses, impact assessments, and readiness assessments.
• Build and maintain stakeholder and executive sponsor relationships.
• Develop governance frameworks, risk mitigation plans, and executive reporting.
• Lead readiness planning, adoption activities, and implementation support.
• Partner with HR, Talent, Technology, Communications, and Operations teams.
• Facilitate workshops and leadership sessions.
• Monitor adoption metrics, stakeholder feedback, and organizational risks.
• Support stabilization and long-term sustainment activities.
• Advise managers and employees on employment regulations, collective agreements, benefit and compensation policies, personnel procedures, and classification programs.
• Evaluate job positions, determine classification status, and assess salary alignment.
• Prepare occupational classifications, job descriptions, and salary scales.
• Assist in preparing and maintaining personnel records and handbooks.
• Prepare reports related to organizational structures, job analysis, evaluation, and compensation analysis.

What you will need to succeed:

Required qualifications

• Bachelor's degree in relevant field or equivalent experience.
• Change Management Certification and/or PMP Certification.
• 8+ years of progressive Change Management, Organizational Effectiveness, Organizational Development, Business Readiness, or Transformation experience.
• Director-level experience leading enterprise-wide transformational initiatives.
• 5-7 years of customer service related experience.
• Large-scale enterprise implementation experience involving LMS, HR Technology, or Digital Transformation initiatives.
• Experience with change governance, risk management, executive reporting, readiness planning, and stakeholder management.
• Experience conducting organizational readiness assessments and developing adoption strategies.
• Executive-level presentation and influencing skills.
• Knowledge of legal policies and procedures related to hiring practices, including equal employment opportunity and affirmative action.
• Knowledge of benefit and pay-scale systems.
• Previous experience with Microsoft Word and Excel.

Required soft skills

• Excellent verbal and written communication, facilitation, and influencing abilities.
• Strong stakeholder management, relationship‑building, and interpersonal skills.
• Strategic thinking with strong leadership and consulting skills.
• Strong customer service skills and attention to detail.
• Ability to work independently and manage time effectively.
• Basic mentoring skills necessary to provide support and constructive performance feedback.

Preferred qualifications

• Master's degree preferred.
• PMP Certification preferred.
• Enterprise Change Management and Transformation Leader background.
• Experience leading LMS, HR Technology, Talent Platform, or Digital Transformation initiatives.
• Experience within large global organizations supporting 25,000+ employees.
• Experience within Financial Services, Insurance, Banking, Healthcare, or other highly regulated industries.
• LMS or Talent Management Platform implementation experience.
• Experience leading enterprise culture transformation, mindset shifts, and behavior change initiatives across global organizations.