Senior Cargo Adjuster

Crawford & Company; Toronto; Remote; CAD 93,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Retirement options

Well-being benefits

Flexible work options

Training & scholarships

Home office allowance

Relocation support

Volunteer time

Job summary

Crawford is seeking a Senior Cargo Claims Adjuster for the Transportation Technical Services Team. The role is remote-based from Mississauga, Ontario, focusing on evaluating commercial property and cargo claims, conducting loss investigations, and negotiating settlements in line with provincial licensing requirements.

You will handle expert reports, manage subrogation opportunities, and maintain client relationships while achieving production targets.

Qualifications

• 5 or more years of functional and technical claims handling experience in cargo, commercial property and transportation claims.
• Experience handling trucking, bus and/or commercial auto claims is preferred.
• Active adjuster license or working towards CIP and/or FCIP designation.
• Strong report writing skills.
• Must be a team player with outstanding customer service skills.
• Willingness to work in a dynamic environment with opportunity for career growth.

Responsibilities

• Reviews and analyzes experts’ reports
• Selects and directs independent experts
• Identifies and pursues subrogation opportunities
• Secures and manages litigation disposition plans and budgets
• Detailed recording of file activities and transactions in Crawford systems
• Maintains accurate expense accounts
• Work with manager to maintain client relations
• liaise with brokers, risk managers, legal counsel and regulators

Skills

Claims handling

Cargo claims

Commercial property

Transportation claims

Licenses CIP/FCIP

Report writing

Customer service

Team player

Job description

Job Description

The successful candidate will be a Senior Cargo Claims Adjuster for the Transportation Technical Services Team and will be working remotely in Mississauga, Ontario. They will actively involve in evaluating commercial property claims with a focus on physical damage and cargo claims through loss investigation. They will be responsible for negotiating settlements in accordance with provincial licensing requirements, while maintaining adequate production levels and customer relationships. Salary range is $93,000-$125,000 annually (salary is open for negotiation and based on skills and experience).

Responsibilities

• Reviews and analyzes experts’ reports
• Selects and directs independent experts
• Identifies and pursues subrogation opportunities
• Secures and manages litigation disposition plans and budgets
• Detailed recording of file activities and transactions in both Crawford and Company and client-based systems
• Maintains accurate expense accounts
• Work with manager to maintain client relation
• Ability to liaise and work with all facets of the insurance community including brokers, risk managers, legal counsel and regulators

Qualifications

• 5 or more years of functional and technical claims handling experience in cargo, commercial property and transportation claims
• Ideal candidate must have experience in handling trucking, bus and/or commercial auto claims
• Commercial policy interpretation and experience making recommendations to the market
• Has an active adjuster license or working towards CIP and/or FCIP designation
• Strong report writing skills
• Must be a team player with outstanding customer service skills
• Willingness to work in a dynamic environment with opportunity for career growth

About Us

At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com

Why Crawford?

Our Total Rewards Package Is Designed To Support Your Well-being, Recognize Your Contributions, And Help You Keep Growing. In Addition To Competitive Compensation, We Offer

• Performance-based pay and incentive plans that recognize excellence.
• Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan.
• Benefits that support your financial, physical, and mental well-being.
• Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away.
• Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages.
• Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts.
• Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work.
• A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.