Senior Business Systems Analyst – ServiceNow

RBC; Toronto; On-site; CAD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Senior Business Systems Analyst to drive quality assurance and testing on significant projects. This role demands advanced expertise in both automated and manual testing on the ServiceNow platform, ensuring comprehensive requirement delivery from analysis to execution. You'll collaborate with diverse stakeholders, manage risks, and support user acceptance testing, all while fostering a culture of innovation and excellence. Join a dynamic team where your contributions will make a lasting impact and help shape the future of technology in a collaborative environment that values growth and inclusivity.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for challenging work

Competitive compensation

Bonuses and flexible benefits

Qualifications

• 2-3 years of ServiceNow experience as a BSA or QA.
• Experience with ITIL best practices and QA tools.

Responsibilities

• Develop functional system test cases and support documentation.
• Coordinate and execute QA tests, tracking results and issues.
• Lead software test automation efforts with formal test cases.

Skills

Application Testing

Decision Making

Detail-Oriented

Group Problem Solving

IT Quality Assurance

Predictive Analytics

Programming Languages

Software Product Testing

Test Automation

Education

Relevant college or university degree

Post-graduate degree in Computer Science or Business Analysis

Tools

QA software tools

ServiceNow

Job description

Job Summary

Job Description

What is the opportunity?

Opportunity to take on a senior BSA role responsible for analysis and testing activities on medium to large size projects. The role demonstrates advanced knowledge and ability to complete automated and manual testing on the ServiceNow platform. Will also be responsible for execution of all aspects of requirements delivery from the elicitation, analysis, and documentation of requirements to the creation and execution of test cases to ensure requirements are met.

What will you do?

• Develop functional system test cases and support test case documentation that has full coverage of the critical requirements.

• Coordinate and execute actual QA tests while tracking results and any end-to-end issues and communicating status/outcome to stakeholders and/or project leaders.

• Support UAT and PIV activities including planning, defect triage, and root-cause analysis for requirements-related issues.

• Lead/direct the software test automation effort by developing formal test cases and implementing automated testing solutions where applicable.

• Apply advanced analysis techniques and documentation to ensure relationship between scope, detailed requirements, and testing through to implementation is covered.

• Manage risks, assumptions, and constraints for requirements, and communicate to appropriate parties.

• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and testing sign-off.

• Support the development of end-user analysis and testing documentation and training to maintain consistency of standards and adherence to enterprise requirements methodology within the team.

What do you need to succeed?

Must have:

• Relevant college, university, or post-graduate degree in Computer Science or Business Analysis.

• Minimum 2-3 years ServiceNow Platform experience as a BSA or QA.

• Experience with ITIL best practices and procedures.

• Experience with QA software tools for defect management, regression, performance, and automated testing.

• Experience in requirements planning and prioritization including stakeholder analysis and effort estimation, requirements elicitation techniques such as Document analysis, Interviews, Facilitated Workshops, Observation, Prototyping, Focus groups, Surveys.

• Proven experience with various project delivery methodologies such as Waterfall, Iterative and/or Agile.

Nice to have:

• Certified Business Analysis Professional (CBAP) or Project Management Institute –Professional in Business Analysis Certification (PMI – PBA)

• ServiceNow System Administrator Certification.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

Job Skills

Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-03-25

Application Deadline: 2025-04-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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