Senior Business Systems Analyst (BSA)

Insight Global; Toronto; Hybrid; CAD 95,000 - 140,000; Full time

Job summary

Insight Global in Toronto is seeking a Senior ITAM Governance Analyst to strengthen governance, compliance, and lifecycle management across hardware and software assets. This role uses ServiceNow ITAM/HAM/SAM/CMDB to manage currency, EOL and EOS risks, and governance reporting.

You will partner with senior leaders and risk stakeholders to document controls, drive continuous improvements, and support audits in a fast-paced environment while aligning with internal standards and industry best

Qualifications

• 4+ years of experience as a Business Analyst within IT environments.
• Experience supporting audits, governance committees, or enterprise control frameworks.
• 4-6 years of ITAM-related experience including hardware and software asset management.

Responsibilities

• Oversee ITAM governance, risk management, and reporting.
• Analyze asset data and identify gaps to drive improvements.
• Support audits and document controls for compliance.

Skills

ITAM governance

ServiceNow

Data analysis

Audits & compliance

Stakeholder communication

Excel advanced

Cross-functional teamwork

Lifecycle management

EOL/EOS governance

GRC platforms

Tools

CMDB

Excel

PowerPoint

SharePoint

Teams

Job description

Job Description

The Senior ITAM Governance Analyst will support a major IT Asset Management (ITAM) maturity and governance initiative, helping strengthen governance, compliance, and lifecycle management across hardware and software assets. This role requires a strong blend of ITAM expertise, ServiceNow experience (ITAM, HAM, SAM Pro, and CMDB), and analytical capabilities to oversee technical currency, End-of-Life (EOL) and End-of-Support (EOS) risk management, governance reporting, and process improvement initiatives.

The successful candidate will partner with senior leaders, technology asset owners, and risk stakeholders to ensure assets are managed in accordance with internal standards and industry best practices. This individual will analyze asset data, identify gaps, develop and document controls, support audit and compliance efforts, and drive continuous improvements across the ITAM program in a fast-paced, evolving environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• -4+ years of experience as a Business Systems Analyst or Business Analyst within IT environments
• -Experience supporting audits, governance committees, or enterprise control frameworks.
• -4-6 years of experience in IT Asset Management (ITAM), IT governance, data controls, compliance, risk management, or related functions
• -Strong experience with IT Asset Management (ITAM), including hardware and/or software asset management
• -Hands-on experience with ServiceNow, including ITAM, HAM, SAM, and/or CMDB
• -Solid understanding of asset lifecycle management and IT operations environments
• -Strong knowledge of:
  • IT asset lifecycle management
  • End-of-Life (EOL) and End-of-Support (EOS) governance and remediation
  • ITAM controls and compliance practices
  • Technical currency management
  • Governance reporting and issue tracking
• -Advanced proficiency with Microsoft Excel, including formulas, pivot tables, and data validation
• -Experience using PowerPoint, Outlook, SharePoint, and Microsoft Teams
• -Strong analytical skills with the ability to identify inconsistencies, interpret trends, and support governance decisions through data analysis
• -Excellent written and verbal communication skills, with experience preparing materials and presentations for senior stakeholders
• -Proven ability to manage multiple priorities in a fast-paced, regulated, and complex environment Experience in financial services or regulated environments
• Exposure to data analysis / reporting tools
• Experience working with cross-functional enterprise teams

Preferred Qualifications

1. Experience with ServiceNow, CMDB governance, GRC platforms, or other enterprise ITAM tools.
2. Familiarity with industry frameworks and standards such as:
   • ITAM Certifications form IAITAM
   • ITIL
   • ISO/IEC 19770
   • NIST