SENIOR BUSINESS & SYSTEMS ANALYST BS&R (MAXIMO MANAGE)

City of Toronto; Toronto; On-site; CAD 105,000 - 161,000; Full time

Job summary

City of Toronto seeks a Senior Business & Systems Analyst BS&R (Maximo Manage) to maintain, customize, and support the Work Management System. Based at Metro Hall, 55 John Street in Toronto, you will configure Maximo, troubleshoot issues, and lead business requirement sessions with stakeholders.

You will oversee project lifecycles from blueprint through rollout, produce detailed documentation, and coordinate with Corporate IT and external vendors to ensure reliable operations and continuous

Qualifications

• Extensive configuration knowledge and application support experience for IBM Maximo Manage.
• Experience delivering large projects in production support environments.
• Strong ability to gather requirements and develop specifications.
• Experience with testing, rollout, and documentation for Maximo projects.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Maintains, supports, and enhances the Work Management System Maximo Manage functionality.
• Manages daily issues and problem-solving related to Maximo applications.
• Supports project lifecycles from blueprint to rollout with stakeholder engagement.
• Develops project documentation and coordinates with IT and vendors.

Skills

Maximo configuration

Maximo Application support

Business analysis

Team leadership

Requirements gathering

Education

Bachelor's degree in IT or related field

Tools

IBM Maximo Manage

Maximo Mobile

MS Project

Job description

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SENIOR BUSINESS & SYSTEMS ANALYST BS&R (MAXIMO MANAGE)

Job ID: 65576

Job Category: Information & Technology

Work Location: METRO HALL, 55 John Street, Toronto, ON

Job Type & Duration: Full-time, Temporary (12 months)

Salary Range: $105,241.00 - $160,649.00, TM1607, PTM3

Shift Information: Monday - Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 28-AUG-2026 to 12-SEP-2026

Major Responsibilities:

• Maintains, supports, and enhances various functional and technical aspects of the Work Management System IBM Maximo Manage (formerly IBM Maximo) including solution configuration, application support, troubleshooting, device management and first-level technical support.
• Manages daily issues and problem-solving related to Maximo Manage technology applications used by the business.
• Supports all business/operational tasks in the project lifecycle, including project preparation, gathering and analysis of business requirements, conducting blueprint workshops, develops business specifications and system configuration, recommends testing scenarios and unit and integration testing, and rollout.
• Develops, manages, and implements detailed project documentation and plans, performs system analysis activities, participates in the research and testing, provides contingencies, and establishes priorities.
• Provides work direction to team members, assesses progress against project plans, and authorizes sign-off at each stage of the project, including the final production sign-off.
• Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Performs business related tasks (research, impact analysis, planning, testing, coordinating, etc.) for systems upgrades, support stack applications and other related projects.
• Determines the most efficient way to implement system changes, establishes and monitors timelines, reviews, and identifies changes, and analyzes the impact on operations.
• Represents Division on cross-divisional teams. Chairs and participates in sub-committees charged with identifying the Work Management System support needs of the Corporation.
• Reviews, recommends, and prioritizes change requests. Prepares business system applications documents for reports, interfaces, enhancements, forms, conversions, and batch processes.
• Prepares reports and provides information for senior management and staff.
• Liaises with Corporate IT, external technical resources, and software vendors regarding technical issues including client refresh, backup and restore requirements, and external interfaces with the Work Management System.
• Maintains business and technical knowledge of Work Management System Maximo Manage and Maximo Mobile for current and upcoming technological advancements.
• Researches and recommends solutions for Work Management System. Develops new techniques and innovative approaches to enhance system functionality and automate business processes. Assists in the execution of system processes to support interfaces, reporting requirements and year-end reporting.
• Provides advice and guidance to the Division on the use of systems, troubleshoots issues, debugs program features and functions, user exits and object-oriented language.
• Responsible for quality assurance in accordance with Corporate Policy and SAP standards and ensures integrity of Work Management System master data, transactional records, reports and periodic posting production runs.
• Ensures internal controls and standards are maintained.

Key Qualifications:

• Extensive configuration knowledge and application support experience related to the IBM Maximo Manage (formerly Maximo) module within IBM Maximo Application Suite including facilities work order processing, preventive maintenance, master data modelling, automation scripts, including platform’s core features and functions.
• Demonstrated ability to quickly deliver the technical concepts associated with Maximo application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels.
• Extensive experience providing support to large and complex projects or teams and working in Production Support teams in a high availability environment.
• Experience of using and support mobile field service applications such as Maximo Scheduling and IBM Maximo Mobile or equivalent would be an asset.
• IBM certification in the area of Maintenance or an approved equivalent combination of education and/or related experience would be an asset.
• Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports. Ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans).
• Ability to effectively manage workload with strict time constraints.
• Ability to analyze/troubleshoot issues and create functional specifications for custom Maximo Application Suite developments and enhancements, including requirements, design and test cases.
• Demonstrated ability to learn new business concepts and technologies quickly.
• Ability to use project management tools (e.g. MS Project), methods and standards, estimating and tracking time and efforts, allocating and deploying resources, etc.
• Extensive research, analytical, conflict resolution and problem-solving skills.
• Ability to identify risks by thoroughly assessing implications of proposed solutions.
• Ability to work effectively as a team member and collaboratively with others in a multidisciplinary team.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .