Senior Business Systems Analyst

Vancity; Vancouver; Hybrid; CAD 81,000 - 122,000; Full time

Job summary

Join a forward-thinking credit union that champions social justice and inclusion as a Senior Business Systems Analyst. In this pivotal role, you will analyze complex business requirements, translate them into technical solutions, and engage with stakeholders to enhance customer experiences. With a commitment to sustainability and community impact, this organization offers a hybrid work environment and a comprehensive rewards package, including generous vacation allowances and a defined benefits pension plan. Be part of a diverse team dedicated to creating lasting change and empowering communities.

Benefits

Attractive benefit packages

3-4 weeks vacation allowance

Defined benefits pension plan

Flex credits for health care & dental benefits

Care days for personal illness

Qualifications

• 3+ years experience as a business analyst or systems analyst.
• Advanced knowledge of database query strategies and techniques.
• Proficiency in API design and web analytics standards.

Responsibilities

• Analyze complex business requirements and translate them into technical specifications.
• Engage key stakeholders on product and service development.
• Maintain comprehensive documentation of processes and ensure compliance.

Skills

Business Analysis

Problem Solving

Stakeholder Engagement

Database Query Strategies

Web Analytics

API Design

Communication Skills

Analytical Skills

Education

Bachelor's in Computer Science

Tools

Salesforce

App Store Connect

Google Play Store

Job description

Description

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

The Senior Business Systems Analyst will be responsible for analyzing complex business requirements and translating them into technical solution designs, involving intricate problem solving to address both business needs and technical constraints. This role will require navigating high-level challenges, often involving system integrations, scalability concerns, and optimizing workflows to meet organizational objectives.

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office.

A typical day would involve:

• Finalize Business Requirements:Review and finalize business requirements, and manage product backlog items to enhance customer experiences and achieve business objectives.
• Risk and Gap Assessment:Identify and assess risks and gaps during development, seeking direction from IT leaders as needed.
• Stakeholder Engagement:Inform and engage key stakeholders on product and service development to ensure strong collaboration and timely communication.
• System Capability Review:Assess system capabilities and translate complex business requirements into technical specifications for new programs and systems.
• Solution Analysis:Provide potential solutions and recommended approaches through impact and value analysis.
• Integration & Vendor Management:Collaborate with ITS departments and external vendors to deliver high-quality solutions.
• Documentation & Compliance:Maintain comprehensive documentation of processes and ensure adherence to company policies and industry regulations.
• Technical Coaching:Offer advice and guidance to Digital Platform Analysts and provide technical coaching to business stakeholders and project team members to achieve team deliverables and objectives.

You have:

• Bachelor’s degree in computer science, computer engineering, or a related field.
• Minimum of 3 years’ experience as a business analyst, systems analyst, or similar role.
• Willingness to work in a highly flexible environment with multiple competing priorities.
• Proven ability to innovate and adapt to the latest developments in the area of expertise. Ability to grasp new skills and content quickly.
• Advanced knowledge of database query strategies and techniques.
• Experience generating comprehensive reports and effectively presenting data findings to stakeholders.
• Proficiency in understanding and applying web analytics and web accessibility standards.
• Proficiency in API design, using Swagger, and data mapping.
• Experience with mobile app stores, including App Store Connect and Google Play Store, ensuring timely updates and compliance with platform guidelines.

Bonus if you have:

• Business Analysis or IT & Process related certifications (CBAP, AAC, ITIL Foundation, CISA) are an asset.
• Experience in product implementation (e.g., Salesforce, CRM, Contact Centre technologies).
• Experience working in the financial industry.

You are:

• A Strong Communicator - you use your strong communication and interpersonal skills to create clear understanding of expectations; address challenges and issues for the business unit; and represent the unit across the organization.
• Organized & Systematic - your planning and coordination skills develop solid operating plans, processes, methods and standards for a unit and help coordinate delivery of critical information in a timely manner.
• Analytical & Decisive - with your strong problem solving and decision-making skills, you can diagnose challenges and issues; develop innovative investigative solutions; and to assess risks and opportunities.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $81,200 to $122,000 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at [e-mail] for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.

Qualifications

Education

Preferred

Bachelors or better in Computer Science.