Senior Business & Systems Analyst

City of Toronto; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

The City of Toronto is seeking an experienced professional in project management for a temporary full-time position focused on continuous improvement initiatives. The role involves leading improvement projects, analyzing business processes, and preparing supporting documentation. The ideal candidate will have extensive experience in business requirements elicitation and management, alongside superior analytical and organizational skills.

Qualifications

• Proven experience in process modeling and management.
• Experience with Lean Six Sigma methodologies.
• Ability to lead continuous improvement initiatives.

Responsibilities

• Lead continuous improvement initiatives and analyze business processes.
• Prepare documentation supporting various stages of projects.
• Develop standard operating policies and procedures.

Skills

Analytical Skills

Problem-Solving

Interpersonal Skills

Communication

Organizational Skills

Education

Post-secondary graduate in business, engineering, computer science

Tools

MS Office

Rational Modeler

Visio

SAP FI

Blueprint

Job description

Job Type & Duration : Temporary (12 Months), Full-Time

Shift Information : Monday- Friday 35 hours / week

Affiliation : Non-Union

Number of Positions Open : 1

Posting Period : 04-Feb-2025 to 25-Feb-2025

Major Responsibilities :

• Leads continuous improvement initiatives from concept through to implementation and benefits realization.
• Documents and analyzes business processes and requirements, input costs and output levels and conducts workflow analysis and business process modeling.
• Develops options for procedures, business process reviews, management practices, and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
• Prepares documentation including requirements definitions, cost estimations, environmental scans, process models and technology roadmaps in support of all stages (Concept, Definition, Planning, Execution) of a project or initiative.
• Along with key stakeholders, develops and documents standard operating policies and procedures and develops appropriate training programs.
• Hires, supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Identifies, analyzes, rationalizes and optimizes business processes, input and output at a detailed level by interviewing, documenting and facilitating business process review / re-engineering sessions.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Prepares budget submissions and monitors expenditures ensuring that expenditures are controlled and maintained within approved budget limitations.
• Conducts analyses to measure the effectiveness of technology solutions and service delivery methods and processes.
• Evaluates and makes recommendations on alternative methods of delivering information and technology solutions.
• Designs or modifies business processes in accordance with the Business Process Model and Notation (BPMN) standard.
• Designs or modifies information technology solutions for administering the delivery of service and tracking the cost and effectiveness of service delivery.
• Prepares reports to management supporting recommendations on changes in technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.

Key Qualifications :

• Post-secondary graduate in business, engineering, computer science or other related discipline or an equivalent combination of education and experience.
• Considerable experience in analyzing and implementing organizational design, business process modeling, business requirements elicitation and management, business systems, strategic plans, and management structure development.
• Considerable experience leading continuous improvement projects from concept to implementation focusing on finance and administration organizations and processes (i.e. purchasing, accounting, invoice processing, timesheets, HR, IDC / IDR).
• Certification and / or experience applying Lean Six Sigma or other methodologies for continuous improvement projects.
• Experience in using a variety of software packages including MS Office (e.g., Word, Excel, PowerPoint), process design software (e.g., Rational Modeler, Visio), business requirements management and quality assurance tools (e.g., Blueprint, HP QC) and project management software (e.g., MS Project).
• Certified Business Analysis Professional (CBAP) certification would be an asset.
• Knowledge and experience of SAP FI, CO, HR, PY, MM, PM, RE data and processes would be an asset.
• Superior analytical, interpersonal, problem-solving, conflict resolution and problem solving skills.
• Excellent oral and written communication skills.
• Ability to prepare, organize and present project documentation (e.g. business case, feasibility study, project plans, presentations etc.).
• Extensive analytical conflict resolution and problem solving skills.
• Ability to identify risks by thoroughly assessing implications of proposed solutions.
• Knowledge of RFQ, RFP and RFI processes.
• Demonstrated ability to work with minimum supervision.
• Strong organization skills with the ability to handle multiple tasks and projects concurrently and meet deadlines.
• Knowledge of legislation, city policies, city collective agreements and accounting practices related to Corporate Real Estate Services would be an asset.

Note To Current City of Toronto Employees : City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the online application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.