Senior Business Systems Analyst

Unchain Data; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Downtown Toronto office

Job summary

Aquanow is seeking a seasoned Business Systems Analyst to partner with Operations, Engineering and Product. You will analyze workflows, translate requirements into specifications, and guide delivery of systems that support our global brokerage, payments and custody services.

You'll own internal applications, assess end-to-end system functionality, design workflows, and ensure scalability across enterprise integrations.

Qualifications

• 5+ years in BSA or PO in capital markets brokerage or payments environments.
• Experience supporting applications that manage client trading or payment workflows.
• Familiar with onboarding workflows, compliance, and regulatory requirements in banking and crypto (KYC/AML).
• REST API call/response structures and integration troubleshooting from a product perspective.
• Advanced SQL for data querying, validation, and reporting.

Responsibilities

• Gather, analyze, and document business and technical requirements for virtual asset brokerage, payments and custody services and translate them into system and functional requirements.
• Manage and represent the backlog for applications and toolsets used by the operations team, focusing on usability and efficiency.
• Ensure seamless integration of front-end applications with back-end services, including REST APIs and data sources.
• Maintain system usability by monitoring performance and recommending improvements.
• Serve as the primary intake point for new requests, enhancements and fixes from operations.
• Escalation point for operational issues, coordinating with techOps, product, compliance, dev, and business teams to design permanent solutions.
• Work with state-transition data models to analyze, document, and optimize system workflows and state changes.
• Prepare clear functional specs, user stories, process flows, and operational documentation.
• Perform data analysis and validation using SQL to support troubleshooting and reporting needs.
• Participate in product backlog grooming, sprint planning and UAT.
• Collaborate with product owners, developers, QA, compliance, and operations in Agile environments.
• Stay current on fintech trends, cloud technologies (AWS), and regulatory changes.

Skills

Brokerage systems

SQL

REST APIs

AWS

KYC AML

State-transition models

Agile/Scrum

Stakeholder mgmt

Data analysis

Product Owner experience

Education

Bachelor's degree

Tools

Kafka

Job description

About Us

Aquanow is a trading and technology company powering the next generation of financial services. We're at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies. As a leading provider of infrastructure solutions, we offer innovative services in cryptocurrency trading, liquidity management, and secure digital asset storage. Our platform is built to deliver seamless, scalable, and reliable solutions that cater to the needs of institutional clients and businesses seeking to unlock the potential of digital finance. Aquanow is committed to driving growth and shaping the future of the digital economy by offering unparalleled opportunities for innovation and advancement in the world of digital assets.

With rapid global expansion, we have established offices in Vancouver, Toronto, Dubai, Malaysia, Turkey, and beyond. Our international customer base includes some of the world's fastest-growing fintech companies and leading financial institutions.

The Role

We are seeking a highly experienced Business Systems Analyst with proven expertise in brokerage systems and operations, trading and payment platforms, or back office systems. In this role, you'll work closely with operations, engineering, and product teams to analyze workflows, identify solutions, translate requirements into clear development specifications, and guide the delivery of systems and tools that support our global business. Your work will directly contribute to enhancing accuracy, operational efficiency, and overall client experience.

As the primary partner to our Operations team, you'll take ownership of the internal applications and tooling they rely on every day. You'll assess how our systems function end-to-end, identify gaps, design or refine workflows, and ensure our operational platforms scale with the needs of the business. You'll be responsible for a core operations application that interacts with multiple systems across the enterprise, ensuring seamless integrations, supporting new features, and driving improvements across upstream and downstream components.

With Aquanow revamping key parts of our operational ecosystem and introducing new tools, you'll play a critical role in shaping how these platforms evolve. You'll work hands-on with REST APIs, state-transition models, SQL-based data validation, and complex operational workflows to troubleshoot issues and support new capabilities. As the go-to expert and escalation point for operations-related system needs, you will help reduce errors, streamline processes, and improve the usability and efficiency of our tools.

This full-time, permanent role is hybrid from our Downtown Toronto office.

Responsibilities

• Gather, analyze, and document business and technical requirements for virtual asset brokerage, payments and custody services and translate them into system and functional requirements.
• Manage and represent the backlog for applications and toolsets used by the operations team, focusing on enhancing usability and operational efficiency.
• Ensure seamless integration of front-end applications with back-end services, including REST APIs and data sources.
• Maintain system usability by monitoring performance and recommending improvements.
• Serve as the primary intake point for new requests, enhancements and fixes received from the operations team.
• Serve as the escalation point for issues raised by the operations team, working closely with techOps, product, compliance, development, and business teams to design permanent solutions.
• Work with state-transition data models to analyze, document, and optimize system workflows and state changes.
• Prepare clear and comprehensive functional specifications, user stories, process flows, and operational documentation.
• Perform data analysis and validation using SQL to support troubleshooting and reporting needs.
• Participate in product backlog grooming, sprint planning and user acceptance testing (UAT).
• Collaborate closely with product owners, developers, QA, compliance, and operations teams within Agile development frameworks.
• Stay current on fintech industry trends, cloud technologies (AWS), and relevant regulatory changes.

Requirements

• Minimum 5 years of Business Systems Analyst or Product Owner experience within capital markets brokerage or payments service provider environments.
• Bachelor's degree in Business, Finance, Computer Science, Information Systems, or a related field.
• Proven experience supporting applications that manage client trading or payment transaction workflows.
• Strong understanding of onboarding workflows, compliance, and regulatory requirements in banking and crypto sectors (KYC, AML).
• Familiarity with trading market data structure, source(s) integration and consumption by fintech systems.
• Proven experience in REST API call/response structures, integration process, and troubleshooting from product specification perspective.
• Advanced skills in SQL for data querying, validation, and reporting.
• Practical knowledge of AWS cloud platform and its application within fintech software solutions.
• Experience with state-transition data models and lifecycle/state management in complex systems.
• Understanding of event streaming messaging solutions such as Kafka.
• Demonstrated ability to manage operations-facing applications without direct production support or tech ops responsibilities.
• Excellent communication, facilitation, and stakeholder management skills with ability to influence cross-functional teams.
• Experience working within Agile/Scrum environments with a focus on product ownership or senior business analysis.