Senior Business System Analyst

Delpath; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the IT Services industry seeks a Senior Business Systems Analyst to join their ITSM Engineering Team. This role focuses on optimizing IT Service Management using ServiceNow, ensuring alignment with governance policies while driving operational efficiency. Candidates should have significant experience in Agile environments and strong analytical skills to facilitate collaboration between business and technical teams.

Qualifications

• 5+ years as a Business Systems Analyst or similar role in Agile environments.
• 3+ years technical experience with ServiceNow modules.
• Strong understanding of Agile methodologies and Lean principles.

Responsibilities

• Gather and document business requirements, acting as a liaison between teams.
• Lead requirements-gathering sessions and facilitate user stories.
• Ensure compliance with enterprise governance policies during operational processes.

Skills

Analytical skills

Communication

Problem-solving

Education

ITIL Foundation certification

Senior Business Analysis Certification (CBA | IIBA)

Tools

ServiceNow

Job description

Senior Business Systems Analyst – IT Service Management (ServiceNow)

Location- Downtown Toronto- Hybrid

Duration- 6 months with high possibility of extension

Purpose

The Senior Business Systems Analyst plays a key role in the ITSM Engineering Team within Global Enterprise & Technology Platforms (GTEP) . This role focuses on leveraging ServiceNow to optimize IT Service Management (ITSM), Asset Management, and Operations Management . The analyst ensures alignment with enterprise governance policies, regulatory compliance, and business objectives to drive efficiency across the bank.

Key Responsibilities

Business Analysis & Stakeholder Collaboration

• Gather, analyze, and document business requirements, ensuring they align with organizational goals. Act as a liaison between business teams and technical teams , translating business needs into functional specifications.
• Lead requirements-gathering sessions and facilitate the creation of user stories, epics, and acceptance criteria .

Agile & Lean Methodologies

• Work within Agile frameworks (Scrum / Kanban) to prioritize backlogs, manage sprint planning, and ensure timely solution delivery .
• Support the evolution of DevOps practices , ensuring streamlined CI / CD pipeline deployments .

ServiceNow & ITSM Solutions

• Provide technical expertise on ServiceNow modules , focusing on ITSM, Asset Management, and Operations Management. Oversee system integration , process automation, and security compliance efforts.
• Assist in creating system documentation, including process flows, use cases, and technical specifications .

Operational Excellence & Compliance

• Ensure business operations align with the policies, AML / ATF regulations, and compliance standards .
• Conduct system testing and validation to verify solution effectiveness.
• Provide post-implementation support and troubleshooting for key IT projects.

Must Have Requirements

• 5+ years of experience as a Business Systems Analyst, Product Owner, or similar role supporting Agile / Lean development environments .
• 3+ years of hands-on technical experience with ServiceNow , including ITSM, Asset Management, and Operations Management .
• Strong understanding of Agile methodologies (Scrum / Kanban) and Lean principles .
• ITIL Foundation certification and knowledge of IT Service Management best practices .
• Familiarity with DevOps practices , including CI / CD pipelines and automation tools .
• Experience managing large and complex IT projects , with a solid background in system integration .
• Strong analytical, communication, and problem-solving skills with the ability to work across multiple teams.
• Senior Business Analysis Certification (CBA | IIBA) is a plus .

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Information Technology & Services and Banking

Referrals increase your chances of interviewing at Delpath by 2x

Get notified about new Business System Analyst jobs in Toronto, Ontario, Canada .

Business Analyst - (Payments Systems / Technology)

Senior Business Intelligence Analyst (Power Automate / Apps)

Analyst, Talent Data Solutions & Enablement

Source-to-Pay (S2P) Business Systems Analyst (BSA)

Business Analyst-Azure data / datawarehouse

Senior Business Analyst - Insurance (Fully Remote)

Senior Business Analyst, Legal, Enterprise Systems Technology

Senior Data Control Analyst - IT Ops Oversight

Senior Business Analyst (one year contract)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.