Senior Business Analyst - TELUS Consumer Health

Intello Technologies Inc.; Vancouver; On-site; CAD 72,000 - 108,000; Full time

Job summary

A dynamic group within TELUS Consumer Health seeks a Senior Business Analyst to enhance healthcare solutions for Canadians. The role focuses on data analytics, reporting, and strategic insights to improve customer health outcomes. Candidates should bring strong technical skills, particularly in data visualization and SQL, alongside a passion for improving healthcare access.

Benefits

Flexible benefits plan

Minimum 3 weeks of vacation

Generous company matched pension and share purchase programs

Career growth and learning opportunities

Qualifications

• Strong experience with data visualization tools.
• Proficiency in SQL and experience with data pipeline development.
• Excellent data analysis and visualization skills.

Responsibilities

• Own and develop GCP projects.
• Create and maintain KPI reports.
• Analyze financial performance and conduct operations analysis.

Skills

Data visualization

Data analysis

Critical thinking

Problem-solving

Education

Bachelor's degree in Business, Computer Science, Statistics, or related field

Tools

Tableau

GCP

Job description

Select how often (in days) to receive an alert:

Senior Business Analyst - TELUS Consumer Health

Location:

Vancouver, BC, CA, V6B 0M3

Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

TELUS Consumer Health is a dynamic, resourceful, and passionate group dedicated to making the lives of Canadians better through innovative healthcare solutions. Our team focuses on solving complex problems that meaningfully impact Canadians' health and wellness, committed to delivering accessible and seamless digital health experiences. Within our Consumer Health portfolio, which includes MyCare, Home Health Monitoring, MyPet, and TELUS Health Medical Alert, we are driven by our mission to improve health outcomes for all Canadians. We achieve this by leveraging advanced analytics built upon unified scalable platforms, enhancing the experience and accessibility of healthcare for our patients, clients, clinicians, and agents across our suite of consumer health products.

The Senior Business Analyst will play a crucial role in developing and maintaining the data infrastructure and analytics capabilities that power our Consumer Health products. This position requires expertise in data pipeline development, analytics platform management (GCP), and business intelligence tools (Tableau) to deliver actionable insights across our portfolio of virtual care, remote monitoring, pet health, and medical alert solutions. The ideal candidate will own the end-to-end analytics process - from data infrastructure to strategic reporting - while collaborating with engineering teams to ensure robust, scalable solutions that improve healthcare accessibility and customer experience. This role combines technical proficiency with a passion for social impact, transforming complex healthcare data into meaningful insights that enhance our consumer health offerings and support our mission of making healthcare more accessible and effective for all Canadians.

Join our team and what we'll accomplish together

Data Management and Analytics

• Own and develop GCP projects
• Design and manage analytics datasets
• Develop and maintain dashboards using tools like Tableau
• Build and maintain data pipelines

Reporting and Strategy

• Create and maintain KPI reports (weekly and monthly)
• Analyze financial performance, including budgeting and triage
• Support marketing initiatives with campaign performance analysis, forecasting, and customer segmentation
• Conduct operations analysis for schedule design, cost/profit modeling, and process improvement

Project Management

• Coordinate reporting requests with engineering teams
• Collaborate with product, marketing, and program management teams to understand data needs
• Prioritize reporting needs
• Manage platform migrations and updates

Economic Analysis

• Perform regular updates and forecasts
• Conduct economic analysis for various projects

Qualifications

What you bring

• Bachelor's degree in Business, Computer Science, Statistics, or related field
• Strong experience with data visualization tools (e.g., Tableau, Power BI)
• Excellent data analysis and visualization skills
• Proficiency in SQL and experience with data pipeline development
• Advanced communication and presentation skills
• Ability to translate complex data into actionable insights
• Critical thinking and problem-solving skills
• Business acumen and industry knowledge

If you're passionate about leveraging data to improve healthcare outcomes for Canadians and enjoy working in a dynamic environment, we'd love to hear from you!

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.