Director of Revenue Operations

TELUS International; Vancouver; Remote; CAD 100,000 - 150,000; Full time

Job summary

TELUS Digital is seeking a Director of Finance, Revenue Operations to enhance revenue cycle management. This role involves leadership across Sales and Operations, focusing on financial reporting, forecasting, and process optimization to drive better business outcomes. The ideal candidate will have extensive experience in finance, particularly in services-driven environments, and will be instrumental in delivering key financial insights.

Qualifications

• 8-10 years of experience in finance and accounting, with 3-4 years managing Revenue Operations.
• Experience in a Services-based organization.
• Proven track record in optimizing processes within the revenue cycle.

Responsibilities

• Lead cross-functional collaboration with Sales, Operations, and Finance.
• Develop and report on revenue operations performance indicators.
• Oversee the end-to-end Order-to-Cash cycle.

Skills

Analytical skills

Strategic thinking

Problem-solving

Communication

Collaboration

Education

Bachelor's degree in Finance, Accounting, Business Administration

Tools

ERP systems (e.g., Workday, SAP, Netsuite)

CRM platforms (e.g., Salesforce)

Job description

TELUS Digital (NYSE and TSX : TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company's services support the full lifecycle of its clients' digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital's integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at : telusinternational.com .

Position Overview :

We are looking for an experienced Director of Finance, Revenue Operations to lead a critical function within our Finance team. This role is pivotal in connecting our Sales, Operations and Regional Finance departments to drive tighter interlock and deliver better outcomes across the Revenue cycle from Order through Cash, specifically tailored to our services-driven business model.

The ideal candidate will bring a strong background in finance and accounting, coupled with significant expertise in Revenue Operations within environments dealing with time & material billing models, project-based work, subscription services, or other complex service revenue streams. You will be responsible for refining processes, implementing system improvements, driving cross functional interlock, supporting revenue recognition, and most importantly delivering key financial insights and forward looking information of our revenue performance.

Key Responsibilities :

• Cross-Functional Leadership : Build strong partnerships and collaborate effectively with Sales, Operations, HR, Legal and other Finance team members to ensure alignment and improved execution across the revenue operations / lifecycle.
• Financial Reporting & Analysis : Develop, monitor, and report on key revenue operations performance indicators (KPIs) such as total revenues, revenue from new customers, existing customers, bookings / backlog, churn, book to bill ratios, revenue growth rates and DSO. Translate data into actionable insights for senior leadership.
• Forecasting & Planning : Provide critical input into the company's revenue forecasting, monthly outlook, annual budgeting, and strategic planning processes based on pipeline analysis, historical trends, by service line by region by customer.
• Order-to-Cash / Bid Governance Process : Oversee, manage, and continuously improve the end-to-end OTC cycle, including financial aspects of deal structuring, book to bill reviews, revenue recognition, and collections.
• Contract Review & Deal Support : Collaborate with Sales, Operations and Legal on contract negotiations, focusing on Margins, Risk mitigations, protections and service solutions to ensure financial viability and compliance with revenue recognition policies.
• Sales Incentives : Partner with HR, Sales and Finance on design of commissions programs to drive behaviours and outcomes that maximize in year revenue generation while adhering to margin / profit objectives by service line, region, customer.
• Process & Systems Enhancement : Proactively identify opportunities for efficiency gains and automation within the revenue cycle. Lead initiatives to improve processes and leverage technology, including CRM, ERP, and potentially dedicated billing systems
• Team Management & Mentorship : Lead and develop the [Specify team size / structure, e.g., Billing and Revenue Operations team], fostering a high-performance culture focused on accuracy, collaboration, and continuous improvement.

Required Qualifications :

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 8-10 years of progressive experience in finance and accounting, with 3-4 years in a role directly managing Revenue Operations
• Direct experience working within a Services-based organization
• Proven track record of successfully optimizing processes and implementing system improvements within the revenue cycle.
• Proficiency with ERP systems [e.g., Workday, SAP, Netsuite] and CRM platforms [e.g., Salesforce].
• Excellent analytical, strategic thinking, and problem-solving skills.
• Demonstrated leadership abilities with experience managing and developing teams.
• Superior communication, collaboration, and influencing skills.

Preferred Qualifications :

• CPA, MBA or other relevant advanced degree.
• Experience in a matrix organization
• Experience with specific billing platforms

Location - Remote - Canada

TELUS Digital Values :

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Create a job alert for this search