Senior Business Analyst

RBC; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

RBC is seeking a seasoned Business Analyst to join its Digital team, delivering mobile banking experiences to clients. You will drive requirements planning, elicitation, analysis, documentation, and management for medium to large projects in financial services.

The ideal candidate thrives in a fast-paced, collaborative environment and brings strong agile experience. You will bridge business and IT, lead collaborative sessions with diverse stakeholders, and ensure clear, high-quality

Qualifications

• 5+ years of BA/BS analyst experience in large financial institutions.
• Bridge business needs and technical solutions effectively.
• Experience with user stories, diagrams and process maps.
• Experience on Digital online and mobile banking projects and Agile.

Responsibilities

• Perform stakeholder analysis and identify responsibilities.
• Develop requirements plans and accurate completion estimates.
• Manage risks, assumptions and constraints for requirements.
• Define the BA approach with tasks and deliverables.
• Lead requirements prioritization and identify business priorities.
• Facilitate workshops with large stakeholder groups for discovery and prioritization.
• Act as liaison between business and technical teams.
• Analyze and document detailed business and system requirements.
• Verify requirements for quality and validate with stakeholders.
• Build a repository of reusable requirements documentation.
• Resolve conflicts and escalate when needed.
• Support design, development and QE with clarifications.
• Assist QE with planning, defect triage, and root-cause analysis.
• Ensure adherence to enterprise requirements methodology within BA team.
• Communicate effectively and build rapport with team and stakeholders.

Skills

Business analysis

Technical analysis

User stories

Use cases

Process maps

Education

CBAP

PMI-PBA

CSM/CSPO

Job description

In this role you will get the opportunity to join RBC’s Digital team in delivering exceptional mobile banking app experiences to our clients. You will be responsible for requirements analysis activities on medium to large size projects where you will drive requirements planning, elicitation, analysis, documentation, and management. The ideal candidate will have a proven track record of success in both business and systems analysis, a deep understanding of agile methodologies, strong agile experience, digital product experience, a background in financial services, and a passion for mobile banking.

What will you do?

• Perform stakeholder analysis to identify impacted groups and stakeholder responsibilities.
• Develop requirements plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates.
• Manage risks, assumptions and constraints for requirements, and communicate to appropriate parties
• Define the business analysis approach including tasks and deliverables based on the project and delivery methodology.
• Lead requirements prioritization and leverage techniques to identify business priorities.
• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, review and prioritization.
• Act as a liaison between business and technical teams, ensuring alignment and effective communication throughout the project lifecycle.
• Analyze and document detailed business requirements and system requirements using enterprise standard requirements methodology.
• Verify requirements for quality and validate requirements with the impacted stakeholders.
• Build and maintain a repository of reusable requirements documentation to support future initiatives, following the enterprise and digital standards.
• Resolve conflicts/issues on behalf of BA team and escalat as required.
• Support Design, Development, and QE activities by providing requirements clarifications.
• Support QE test activities including planning, defect triage, and root-cause analysis for requirements-related issues.
• Support the consistency of standards and adherence to enterprise requirements methodology within own BA team.
• Effectively communicate and build rapport with team members and stakeholders.

What do you need to succeed?

Must-have:

• 5+ years of experience as a Business Analyst and/or Business Systems Analyst, preferably within large Financial Institutions.
• Strong experience in both business and technical analysis, with the ability to bridge the gap between business needs and technical solutions.
• Experience with user stories, business and systems specifications, business context diagrams, business process maps, use cases and user story maps.
• Experience working on Digital (Online and Mobile) banking projects
• Hands-on experience with agile methodologies and working on agile projects
• Experience in requirements elicitation techniques such as Document analysis, Interviews, Facilitated workshops, Observation, Prototyping, Focus groups, Surveys

Nice-to-have:

• Certified Business Analysis Professional (CBAP) or Project Management Institute –Professional in Business Analysis Certification (PMI – PBA)
• Agile certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), or similar.
• Master’s Certificate in Business Analysis

What’s in it for you?

• The opportunity to make a lasting impact on the digital banking experience for millions of clients.
• Work in a dynamic, collaborative, and high-performing team that thrives on innovation and excellence.
• Opportunities to tackle challenging projects and grow your career in a supportive environment.
• A chance to contribute to RBC’s mission of helping clients thrive and communities prosper.

If you are passionate about digital mobile banking, have a strong blend of business and technical analysis skills, and excel in a collaborative environment, we want to hear from you!

Job Skills: Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-08

Application Deadline: 2026-09-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.