Senior Business Analyst

The Salvation Army; Toronto; On-site; CAD 151,000; Full time

Job summary

The Salvation Army is seeking a Senior Business Analyst for a temporary, full-time role focusing on improving HR and Labour Relations processes. This position will enhance efficiency through Workday capabilities and support organizational transformation efforts over a 6-9 month contract.

Qualifications

• Experience in complex organizations and unionized environments.
• Knowledge of Collective Bargaining Agreements (CBAs).
• Strong organizational skills and ability to manage multiple initiatives.

Responsibilities

• Support development of Labour Relations processes.
• Map and document processes using approved methodologies.
• Lead assessment and testing of Workday changes.

Skills

Business process documentation

Cross-functional integration

Analytical skills

Stakeholder engagement

Project management

Education

7-10 years hands on experience as a Business Analyst

Tools

Workday

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Senior Business Analyst collaborates with our HR and Labour Relations teams to assess and improve business processes, aligning them with Workday capabilities and strategic priorities. They drive cross-functional integration, support transformation efforts, and ensure solutions enhance efficiency, governance, and long-term organizational goals.

This will be a temporary, full-time position for a 6-to-9-month contract with a possibility of extension or transition to a permanent role.

ACCOUNTABILITIES:

• Support the development and standardization of Labour Relations (LR) processes in alignment with organizational and IT standards.

• Map and document LR processes using approved templates and methodologies.

• Develop user support materials, including training guides, for new LR tools and systems.

• Assist in the rollout and ongoing support of LR templates and tools across the organization.

• Manage and implement enhancements to the LR Collective Bargaining Agreement (CBA) repository.

• Configure Workday to meet union requirements and ensure compliance with CBAs.

• Lead the assessment, configuration, testing, and deployment of Workday changes related to LR.

• Analyze collective agreements to assess vacation accrual, sick time, and other entitlements in Workday, with input from LR/Legal teams.

• Identify configuration gaps and collaborate with HR Technology to develop solutions, prioritizing standard approaches.

• Engage with LR teams, Compensation, and HR Business Partners (HRBPs) to align configuration and support updates (e.g., wage schedules) tied to CBAs.

• Conduct end-to-end testing and coordinate rollout plans to sites, ensuring stakeholder awareness and engagement.

• Provide regular status updates and summaries to key stakeholders and leadership teams.

• Support collective bargaining efforts by conducting research and providing analytical support as requested by LR leadership.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• 7 – 10 years' hands on experience performing business analyst functions in complex organizations

• Demonstrated ability to document business processes, procedures, and requirements in a straightforward manner

• Strong ability to evaluate current-state processes and design future-state improvements, using standard documentation methods.

• Proficiency in creating test plans, executing test cases, and managing rollout activities.

• Experience with Workday modules, especially related to time tracking, compensation, and absence management is an asset

• Understanding of unionized environments and familiarity with Collective Bargaining Agreements (CBAs) and their operational implications is an asset

• Pragmatic and able to simply communicate complex problems and solutions

• Demonstrated ability to quickly build strong trust-based relationships with project sponsors and stakeholders

• Proven ability to prioritize, schedule and perform work to meet deadlines and commitments, and work within a team environment

• Strong organizational skills and ability to manage multiple initiatives and timelines.

COMPENSATION:

The target hiring range for this position is $65 to $70 per hour.

Compensation:

The target hiring range for this position is $100,390.71 to $125,488.38 with a maximum of $150,586.06.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.