Director, Business Consultant

Salesforce, Inc..; Toronto; Remote; CAD 130,000 - 170,000; Full time

Job summary

Salesforce, a leader in cloud-based software, seeks an experienced Director/Sr. Manager of Business Consulting in Toronto. This role focuses on driving account growth, innovation in customer experiences, and the adoption of AI solutions. Ideal candidates will have significant consulting experience and a strong background in managing cross-functional teams, directly contributing to client success in a remote work environment.

Qualifications

• 8+ years in management consulting, UX design, or technology transformations.
• 5+ years facilitating programs with cross-functional teams.
• Excellent presentation skills to C-level clients.

Responsibilities

• Drive customer growth through pre-sales engagements.
• Lead digital transformation initiatives and AI strategy.
• Collaborate cross-functionally to accelerate strategic selling.

Skills

Communication

Consulting

Leadership

Data Analysis

Education

8+ years of management consulting or technology transformations

Job description

We are seeking an experienced Director/Sr. Manager of Business Consulting, Canada to drive customer growth and solution confidence through pre-sales customer engagements. Business Consultants are innovators and problem solvers who apply their executive-level consulting acumen coupled with our proven Salesforce engagement methodology to deliver comprehensive business, experience, and process design change. The primary responsibility of this individual is driving account growth aligned with Sales leaders through customer-facing engagements & scalable programs in partnership with the global industry centres-of-excellence.

The ideal candidate will work cross-functionally with sales, solutions, go-to-market, product management, and partners to accelerate the strategic selling efforts on prioritized accounts in Canada, and through repeatable selling motions that can scale across industries. A key aspect of this role is helping to define the future of work as Salesforce customers adopt data excellence and agentic AI into their business. This involves:

• Staying current with emerging technology trends and their business implications
• Developing frameworks for AI adoption and data strategy
• Guiding customers through digital transformation initiatives
• Creating innovative solutions that leverage Salesforce's latest capabilities

As a domain thought leader, you will lead the agentic revolution by:

• Shaping the strategy for AI implementation across industries
• Developing best practices for responsible AI adoption
• Contributing to thought leadership content and speaking engagements
• Building partnerships with industry experts and technology leaders
• Driving innovation in customer experience and business processes

Key Responsibilities

• Customer Engagements & Deal Insights:
  • Partnering closely with Sales SVPs on where we can remove selling friction through customer engagements & interactions.
  • Provide the business the right materials and ways of working to accelerate the success of our solutions & product portfolio, while helping customers have more confidence and clarity around what Salesforce is the best strategic partner for them.
  • Collect and analyze the voice of the customer (VoC) and product advisory councils feedback to understand customer needs, pain points, and preferences to guide GTM and product strategy decisions.
  • Engage with customers, partners, and analysts to identify unmet needs, pain points, and evolving priorities in Canada.
  • Assess with the team where we are having growth success and develop strategies for where we need to improve. Collaborate with industry leadership in order create new growth mechanisms.
• Innovation Management
  • Lead pre-sales consulting with enterprise customers through business case development, executive workshops, and discovery sessions. Guide customers from initial ideas to outcomes by facilitating internal and customer resources.
  • Bring rigor to a customer's decision making process by running workshops, presenting and evaluating solution options, and driving consensus among key stakeholders.
  • Help our customers develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.
  • Business Consultants are our preeminent story builders and storytellers, who can lead a room of executives to consensus.
• Actionable GTM Strategy
  • Prioritize action over analysis-paralysis
  • Build relationships across OU to gain buy-in and measure strategy success/failures to help org pivot accordingly across our efforts and accounts.
  • Co-create / cross-functionally orchestrate go-to-market strategies for Canada solutions, including solution packaging, pricing, customer-facing engagement materials, and sales enablement and ensure analysis appropriately informs GTM approach and materials.

Key Activities

• Repeatable account-level motions to accelerate or remove customer friction to growth
• Advisory & contribution to industry strategy & thought leadership
• Support for national/industry events & customer interactive engagements
• Support enablement efforts and industry-relevant content

Minimum requirements

• 8+ years of management consulting, user experience design, or technology/process transformations. At least 5+ years facilitating programs with cross-functional teams.
• Demonstrated success driving organizational change for clients or internally within an organization.
• Proven experience presenting program outputs to executive leadership audiences
• Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients from VP to C-level
• Deep understanding of Data & AI industry trends and the overall SaaS landscape.
• This position is defined as a “remote employee “(work from home office), with expected travel to clients and for internal team collaboration: 20% - 30%