Senior BSA – FinTech SaaS & Client Delivery

TAO Solutions Inc.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Participation in bonus program

Employee Profit-Sharing Program

Hybrid work arrangements

Employer paid benefits

Yearly professional development

Team socials

Job summary

TAO Solutions Inc. in Toronto is seeking a Business Systems Analyst to enhance client account management and support product development.

The successful candidate will be the key liaison among clients and internal teams such as Development and QA, ensuring customer satisfaction and adapting products to meet client needs. This role requires experience in client communication, project management, and a solid understanding of Agile methodologies.

Qualifications

• 3-5 years of experience in Business Analyst or similar role.
• Strong experience documenting business and functional requirements.
• Proven ability to manage client relationships and stakeholder communication.

Responsibilities

• Lead client status meetings and manage requests.
• Serve as the primary liaison between clients and internal teams.
• Act as lead secondary tester for assigned work items.

Skills

Business Analyst experience

Project Management

Agile methodologies

Client communication

Ticketing systems

Release processes

Analytical skills

Financial services knowledge

Education

Bachelor’s degree in Business or related field

Tools

TFS

Azure DevOps

Jira

DeskPro

Celoxis

Job description

TAO Solutions Inc. in Toronto is seeking a Business Systems Analyst to enhance client account management and support product development.

The successful candidate will be the key liaison among clients and internal teams such as Development and QA, ensuring customer satisfaction and adapting products to meet client needs. This role requires experience in client communication, project management, and a solid understanding of Agile methodologies.