Senior Banking Advisor

National Bank; Kensington; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading bank as a Senior Banking Advisor, where you'll enhance client experiences and provide tailored banking solutions. This role emphasizes customer service, relationship building, and compliance, with numerous opportunities for advancement and a supportive team environment.

Benefits

Health and wellness programs

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Qualifications

• 1 to 2 years of customer service experience preferred.

Responsibilities

• Deliver outstanding customer experiences and enhance client experience.
• Advise clients on personal and small business banking solutions.
• Build lasting business relationships and ensure compliance.

Skills

Customer Service

Empathy

Adaptability

Technology Interest

Education

Post-secondary education in business, finance, or marketing

Job description

A career as a Senior Banking Advisor at National Bank offers a diverse role that enables you to pursue your ambitions and positively impact your clients and colleagues. With your banking expertise, you will provide a people-centric experience to branch clients and serve as a resource for your colleagues. This position is located in St. Albert.

Your job:

1. Deliver outstanding customer experiences at every interaction and implement plans to enhance the client experience.
2. Advise and offer suitable solutions for Personal and Small Business clients to address their transaction, investment, personal financing, mortgage renewal, insurance, and estate planning needs.
3. Proactively identify customer needs to uncover opportunities, referring clients to Account Managers as appropriate.
4. Build lasting business relationships and assist clients in understanding banking products, fostering enthusiasm and genuine engagement.
5. Ensure compliance with risk management and regulatory rules.
6. Participate in the development and training of your branch colleagues.

Your team:

You will report to the Manager of Sales & Service within the Personal Banking Sector and be part of a team committed to delivering exceptional client service. Our team is known for its focus on client experience and teamwork. We provide comprehensive training and development opportunities, including on-the-job learning and access to a wide range of resources and expertise. After gaining experience, numerous advancement opportunities are available, including promotions and internal mobility.

Work environment:

The St. Albert branch operates Monday to Friday, from 8:00 a.m. to 4:30 p.m.

Prerequisites:

• Some post-secondary education in business, finance, marketing, or equivalent.
• 1 to 2 years of customer service experience preferred.
• An inclusive attitude, positive demeanor, and empathy for clients.
• Interest in technology and ability to share knowledge effectively.
• Adaptability to various situations.

Benefits:

In addition to competitive pay, we offer a wide range of benefits including health and wellness programs, Employee Share Ownership Plan, Employee and Family Assistance Program, preferential banking services, community involvement opportunities, and more. We foster a positive work environment with modern collaboration tools, regular feedback, and a people-first approach. We are committed to accessibility and inclusivity, welcoming all candidates and providing accommodations as needed.

Come live your ambitions with us!