Senior Azure Cloud Service Delivery Lead

Realign Llc; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

Realign Llc in Montreal, QC seeks an experienced Service Delivery Manager to lead end-to-end Azure Cloud Infrastructure operations and IT service management. The role requires 8+ years in IT, strong customer-facing skills, and a track record of managing distributed onsite and offshore teams.

You will drive service governance, SLAs, and continuous improvement initiatives in a dynamic delivery environment with cross-functional collaboration.

Qualifications

• 8+ years of experience in IT and service delivery.
• Proven ability to manage distributed onsite and offshore teams.
• Strong client-facing and stakeholder management skills.
• Experience with Azure Cloud Infrastructure and ITIL/governance.

Responsibilities

• Serve as primary client contact for service delivery and operations.
• Manage end-to-end Azure Cloud Infrastructure operations.
• Oversee Incident, Problem, Change, and Service Request processes.
• Ensure contract SLAs, KPIs, governance, and compliance.
• Monitor performance and implement corrective actions.
• Lead onsite and offshore delivery teams and manage a distributed model.
• Support operational reporting and service reviews.
• Manage risks and resource planning for delivery.
• Collaborate with tech and business to improve efficiency.

Skills

Azure Cloud Infrastructure

IT Service Management

Service Delivery Management

Stakeholder Management

Leadership

Incident/Problem/Change Management

Governance & Compliance

DevOps familiarity

Tools

Azure Monitor

ServiceNow

ITSM Tools

Job description

Realign Llc in Montreal, QC seeks an experienced Service Delivery Manager to lead end-to-end Azure Cloud Infrastructure operations and IT service management. The role requires 8+ years in IT, strong customer-facing skills, and a track record of managing distributed onsite and offshore teams.

You will drive service governance, SLAs, and continuous improvement initiatives in a dynamic delivery environment with cross-functional collaboration.