Senior AVP, Claims — Mid-Market & Specialty (Hybrid)

Co-operators; Canada; Hybrid; CAD 143,000 - 238,000; Full time

Benefits offered by this job

Competitive salary

Benefits and pension

Paid time off

Development programs

Job summary

Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, seeks an AVP Claims - Mid-Market & Specialty to lead national claims delivery for mid-market and specialty portfolios. You will drive complex claims outcomes, set standards, and advance AI-enabled capabilities for efficiency and decision making.

Bring 10–15+ years of complex claims experience, CIP designation, and strong leadership.

Qualifications

• Post-secondary degree in Business, Commerce or related field; MBA is an asset.
• Chartered Insurance Professional (CIP) designation is required, with FCIP or CRM highly valued.
• 10 to 15+ years of complex and specialty commercial claims handling experience, focused on mid-market.
• 7 to 10+ years of people leadership experience in national or multi-regional environments.

Responsibilities

• Provide technical leadership on complex claims, including coverage interpretation and major losses.
• Chair the Large Loss Committee and work with Actuarial to maintain reserving accuracy.
• Lead regional claims delivery across Eastern, Western, Quebec and National Operations.
• Leverage claims analytics to monitor costs and translate insights into regional actions.
• Build and retain a high-performing, technically strong claims team and foster a collaborative culture.

Skills

Leadership

Strategic thinking

Stakeholder management

Bilingual English/French

Education

Post-secondary degree in Business/Commerce

MBA (asset)

CIP designation required

FCIP or CRM asset

Job description

Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, seeks an AVP Claims - Mid-Market & Specialty to lead national claims delivery for mid-market and specialty portfolios. You will drive complex claims outcomes, set standards, and advance AI-enabled capabilities for efficiency and decision making.

Bring 10–15+ years of complex claims experience, CIP designation, and strong leadership.