Senior Auto Claims Adjuster – Hybrid (Remote)

Wawanesa; Toronto; Hybrid; CAD 64,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits and pension

Job summary

The Wawanesa Mutual Insurance Company is seeking a Senior Claims Adjuster for Auto Physical Damage. You will deliver exceptional service by fairly adjusting high complexity auto claims and explaining policy coverages to members from initial report to closure.

With 3+ years in auto insurance and SIU awareness, you’ll review policy wordings, coordinate with appraisers, and manage reserves. This hybrid role offers diverse experience within Canada’s market.

Qualifications

• 3+ years of auto insurance experience; heavy commercial, fleet, fire and theft assets.
• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• Excellent communication skills; listening, written, and spoken.
• Good investigative and analytical skills with high data accuracy.
• Strong time management and organizational skills in a fast-paced environment.
• Good negotiation, decision making, and critical thinking abilities.

Responsibilities

• Provide direction and support to members throughout the claims process with empathy.
• Adjust mid/high complexity auto physical damage claims, including heavy commercial and fleet, and SIU involvement.
• Ensure timely communication via voice, digital and written correspondence.
• Review and interpret policy wordings; determine coverage and communicate decisions.
• Establish loss and expense reserves with information from appraisers, third parties and repair facilities.
• Investigate files to determine coverages and liability per adjusting guidelines.
• Collaborate with vendors (appraisers, rental companies, repair facilities) to coordinate services.
• Negotiate and convey settlements within authority; deliver exceptional customer experience.
• Maintain diary system and document all claim activities.
• Stay updated on legislative changes and provincial requirements; support CAT plan when needed.
• Perform other duties as assigned.

Skills

Auto insurance experience

Customer service

Communication skills

Time management

Negotiation

Teamwork

French language (asset)

Education

Post-secondary degree

CIP designation (in progress)

Job description

The Wawanesa Mutual Insurance Company is seeking a Senior Claims Adjuster for Auto Physical Damage. You will deliver exceptional service by fairly adjusting high complexity auto claims and explaining policy coverages to members from initial report to closure.

With 3+ years in auto insurance and SIU awareness, you’ll review policy wordings, coordinate with appraisers, and manage reserves. This hybrid role offers diverse experience within Canada’s market.