Senior Atlassian Analyst — AI-Driven, Hybrid Role

CBC/Radio-Canada; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

CBC/Radio-Canada is seeking a Senior Atlassian Analyst to oversee Jira Cloud, Jira Service Management and Confluence. The role combines system reliability with modernization of our collaboration platforms, leveraging AI features and automation to optimize team workflows.

You will guide Agile adoption, design dashboards, and lead governance through the Atlassian steering committee, while working in a hybrid in-office/remote setup. Strong English skills are essential.

Qualifications

• Four or more years’ experience administering Jira Cloud, Jira Service Management and Confluence, with strong expertise in JQL (Tempo asset).
• Two or more years’ experience developing custom scripts in Jira and automating workflows.
• Two or more years’ experience building Jira and Tempo reports, custom filters and dashboards.
• Two or more years’ experience installing and updating Jira plug-ins.
• Working knowledge of Atlassian APIs.
• Experience with deploying AI tools within the Atlassian ecosystem (Atlassian Intelligence, Rovo and advanced automation rules).
• Experience with Agile methodologies; certification an asset.
• Atlassian Administrator certification an asset.

Responsibilities

• Manage incidents and ensure high availability across Atlassian platforms.
• Configure and administer user access, workflows, roles, permissions, and Jira scripts.
• Support governance, change management and business continuity planning.
• Design, customize and evaluate integrations and add-ons for internal systems.
• Manage platform licensing to optimize costs.
• Establish and promote best practices for Atlassian tools and AI capabilities.
• Design and facilitate training sessions for internal teams.
• Build dashboards and filters to report metrics to leadership and teams.
• Lead the internal Atlassian steering committee and track action items.
• Develop and present the strategic roadmap for Atlassian initiatives.
• Stay current with Atlassian product updates and admin best practices.

Skills

Analytical thinking

Communication skills

Multitasking

Independence

Team collaboration

English proficiency

Education

Atlassian Administrator certification

Tools

Jira Cloud

Jira Service Management

Confluence

Tempo

Atlassian APIs

Job description

CBC/Radio-Canada is seeking a Senior Atlassian Analyst to oversee Jira Cloud, Jira Service Management and Confluence. The role combines system reliability with modernization of our collaboration platforms, leveraging AI features and automation to optimize team workflows.

You will guide Agile adoption, design dashboards, and lead governance through the Atlassian steering committee, while working in a hybrid in-office/remote setup. Strong English skills are essential.