Senior Associate Director, Nexus, Client Delivery

Muf; Vancouver; On-site; CAD 105,000 - 154,000; Full time

Job summary

MUFG Investor Services is seeking a Senior Associate Director to lead private equity and private debt client portfolios, ensuring timely NAVs, financial statements, and investor reporting. You will drive planning, provide technical guidance, escalate risks, and develop team capability while engaging clients.

Responsibilities include managing deliverables quality, reviewing waterfall calculations, investor reporting, and onboarding new funds.

Qualifications

• 8+ years of experience in fund administration or audit.
• Strong capability to manage multiple complex mandates and delivery risk.
• Proficient with Investran or similar accounting software.

Responsibilities

• Ensure timely delivery of NAVs, financial statements, and investor reporting.
• Lead planning meetings, coordinate deliverables and deadlines.
• Coach and performance-manage team members and escalate issues.
• Oversee onboarding for new funds and coordinate systems and reporting design.
• Identify risks and opportunities to enhance service quality and reporting.

Skills

Portfolio planning

Resource management

Emotional intelligence

Client relationship mgmt

Negotiation

Talent development

Continuous improvement

Leadership

Education

University degree in Accounting or Finance

Tools

Investran

Job description

Senior Associate Director, Nexus, Client Delivery

• Full-time
• Rank: Associate Director
• Employment Type: Permanent Full Time
• Compensation: CAD 105000 - CAD 154000 - yearly

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

The Senior Associate Director is accountable for the performance and results of assigned private equity and private debt client portfolios, ensuring high-quality, timely and controlled delivery of NAVs, financial statements and investor reporting. This role leads planning and execution, provides technical review and guidance, escalates risks and opportunities, and develops team capability while maintaining strong client engagement.

Role and Responsibilities

• Accountable for the quality and timeliness of deliverables for an assigned portfolio of real estate fund clients.
• Review NAV calculations and key deliverables (fees, waterfalls, capital activity and investor reporting) to ensure accuracy and completeness.
• Review investor and performance reporting (including ILPA-style metrics where required) and ensure proper integration of valuation and operating results.
• Review financial statements and supporting schedules; ensure compliance with accounting standards and client requirements.
• Lead planning meetings to coordinate deliverables, manage priorities and ensure deadlines are met.
• Lead, coach and performance-manage team members; provide regular feedback and development support.
• Lead routine client and third-party meetings; act as the first escalation point and drive issues through to resolution.
• Oversee onboarding for new funds; guide transaction/reporting requirements and coordinate systems and reporting design.
• Manage resources for process improvements and initiatives without disrupting day-to-day delivery; document and resolve exceptions to standard procedures.
• Proactively identify delivery risks and opportunities to enhance service quality and reporting.

This is for an existing vacancy.

Education Requirements

• University degree in Accounting, Finance, or related field.

Professional Experience

• 8+ years' experience working in the fund administration industry or audit
• Demonstrated capability managing multiple complex mandates, client escalations and delivery risk.
• Proficient with Investran or other accounting software
• Strong knowledge of private equity and private debt fund structures, investor reporting, and system

Skills and Knowledge

• Portfolio-level planning and resource management; strong operational discipline.
• High emotional intelligence and ability to lead through ambiguity and tight timelines.
• Strong client relationship management and negotiation skills.
• Ability to develop talent and hold leaders accountable for performance.
• Continuous improvement mindset with strong control and risk orientation.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

MUFG is an equal opportunity employer.