Senior Application Support Analyst

Capgemini; Montreal (administrative region); On-site; CAD 49,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Capgemini is seeking a Senior Application Support Analyst on a 1-year contract to support the Equity platform across the Americas. You will be the primary production support contact for Trading, Sales and Operations, ensuring platform stability, incident resolution, and continuous improvement in a fast-paced trading environment.

Responsibilities include acting as the first escalation point for production incidents, investigating issues within SLA, supporting traders and operations, and

Qualifications

• 5+ years of Application Support or Production Support experience in financial services.
• Experience supporting production trading platforms.
• Strong incident management and root-cause analysis background.

Responsibilities

• Act as the first escalation point for production incidents impacting the Equity platform.
• Investigate issues within SLA and communicate clearly to Front Office and stakeholders.
• Support traders, sales, and operations with data investigations and workflow analysis.
• Monitor platform health with enterprise tools and maintain dashboards.
• Partner with global teams to implement permanent solutions and automation.

Skills

SQL

Incident management

Troubleshooting

Communication

Team collaboration

Tools

Geneos

ELK

Windows Server

Linux/Unix

Perl scripting

Docker

Kubernetes

Jira

Job description

Senior Application Support Analyst (Contract)

Contract (1 year 1 day)

Published 3 days ago

equity trading

itrs

capital markets

trade support

SQL

application support

front office support

production support

geneos

Overview

Join the Global Markets IT team supporting the Equity platform across the Americas. This role serves as the primary production support contact for Trading, Sales, and Operations users, ensuring platform stability, incident resolution, business support, and continuous improvement initiatives within a fast-paced trading environment.

Key Responsibilities

Act as the first point of escalation for production incidents impacting the Equity platform.

Investigate and resolve issues within SLA requirements while providing clear communication to stakeholders and Front Office Trading teams.

Support traders, sales, and operations users with day-to-day requests, including data investigations, configuration updates, and workflow analysis.

Proactively monitor platform health and performance using enterprise monitoring tools.

Maintain monitoring dashboards, alerts, and operational tooling supporting business-critical functions.

Perform root cause analysis on recurring issues and partner with development and infrastructure teams to implement permanent solutions.

Collaborate with global support teams across regions to ensure effective follow-the-sun coverage.

Contribute to automation initiatives, scripting, CI/CD activities, and operational efficiency improvements.

Leverage AI-assisted tools such as GitHub Copilot to improve productivity and support effectiveness.

Required Experience

5+ years of Application Support, Production Support, IT Operations, or hybrid Support/SRE experience within Financial Services.

Experience supporting business-critical applications in a production environment.

Strong incident management, problem management, and root cause analysis background.

Financial Markets Knowledge

Equities business knowledge required.

Understanding of front-to-back trade lifecycle and workflows.

Experience supporting Trading, Sales, or Operations users.

Familiarity with financial instruments including:

Equities / Stocks

Options

Futures

Swaps

Nice to have:

P&L knowledge

VaR knowledge

Technical Requirements

Monitoring tools: Geneos (ITRS), ELK

SQL and NoSQL databases

Stored procedures and query optimization

Windows Server environments (IIS, Services, Scheduled Tasks)

Linux/Unix administration and shell scripting

Perl scripting

Control-M or similar scheduling platforms

Jira or equivalent ticketing systems

Docker and Kubernetes

Nice to Have

C#

AWS, Azure, or Google Cloud

Professional French language proficiency

Communication & Soft Skills

Strong verbal and written communication skills

Ability to communicate effectively with traders, sales teams, operations teams, and senior management

Ability to work under pressure in a trading environment

Self-starter with strong ownership and accountability

Fast learner and strong team player

The pay range that the employer in good faith reasonably expects to pay for this position is $35.88/hour - $56.06/hour. Our offered benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.