Senior Application Help Desk Analyst (Remote Alberta)

SereneAID; Edmonton; Hybrid; CAD 75,000 - 105,000; Full time

Job summary

SereneAID is seeking a Senior Application Help Desk Analyst to provide front-line support for Alberta government online systems. You will troubleshoot, manage tickets, coordinate with technical and business teams, and maintain documentation to support multiple applications.

The role requires 4+ years in application help desk / support, strong identity verification experience, and familiarity with enterprise ticketing systems.

Qualifications

• Must have at least 4 years of experience in Application Help Desk / Application Support.
• Experience supporting external stakeholders and end users.
• Resume must clearly identify supported applications.

Responsibilities

• Provide front-line application support to end users and external stakeholders.
• Log, classify and track incidents using an enterprise ticketing system.
• Coordinate with internal GoA teams and external stakeholders to resolve issues.
• Test fixes and new features and maintain support documentation.

Skills

App Help Desk

Identity Mgmt

Help Desk Systems

Stakeholder Support

Multi-Applications

MS Office

Education

Bachelor's degree in IT/CS/Math

Tools

BMC Remedy

HEAT

MS Team Foundation Server

Rational ClearQuest

Job description

SereneAID is seeking a Senior Application Help Desk Analyst to provide front-line support for Alberta government online systems. You will troubleshoot, manage tickets, coordinate with technical and business teams, and maintain documentation to support multiple applications.

The role requires 4+ years in application help desk / support, strong identity verification experience, and familiarity with enterprise ticketing systems.