Application Support Analyst - Information Technologies

University of Calgary; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

University of Calgary is seeking two Full-time Limited Term Application Support Analysts for approximately 24 months within Information Technologies. You will join the Application Web Services group, supporting onboarding and ongoing maintenance of software used across the university.

The role emphasizes timely updates, security patching, and collaboration with IT teams to implement standard update processes. A CS degree and 3–5 years of experience are required.

Qualifications

• Post-secondary degree in Computer Science or related field.
• 3–5 years of relevant experience.
• Experience with a variety of COTS software and platforms.

Responsibilities

• Review update and patching requirements to resolve vulnerabilities.
• Collaborate with IT teams and vendors to determine update approach.
• Plan and execute system updates with stakeholders.
• Test updates before deployment.
• Develop standards to ensure consistent updates.

Skills

System updates

Vulnerability management

Testing updates

Risk management

Education

Post-secondary degree in Computer Science

Tools

COTS software

Job description

Description

The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.

This position is part of the Application Web Services group within Information Technologies and reports to the Team Lead, Application Web Services. The group is responsible for supporting the onboarding and ongoing maintenance of software used by the University of Calgary.

This position is part of the Application Web Services group within Information Technologies and reports to the Team Lead, Application Web Services. The group is responsible for supporting the onboarding and ongoing maintenance of software used by the University of Calgary.

The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset. The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset.

Summary of Key Responsibilities (job functions include but are not limited to):

Technical / System Support

• Review various system to determine update, patching and/or system change requirements to resolve vulnerabilities or unsupported system versions.
• Work with various IT teams, vendors and system owners to determine best approach to update the system.
• Plan and execute system update with the various stakeholders.
• Test updates.
• Develop tools as required to assist with update efficiency and consistency.
• Develop standards and processes for updates to ensure consistency.

Quality Management

• Development template strategies where possible.
• Development of quality control reviews are planned and executed.

Risk and Issues Management

• Manage risk and issues log.
• Risks and issues are escalated for management and/or resolution if they are outstanding longer than expected.
• Regular periodic reviews of risk and issue logs are conducted to close or elevate overdue items.

Qualifications / Requirements:

• Completed a post-secondary degree in Computer Science or a related field.
• 3-5 years of relevant experience.
• Proven experience working with a variety of COTS and