Senior Application Engineer - Service Cloud

Arcteryx; North Vancouver; Hybride; CAD 94 000 - 124 000; Plein temps

Avantages offerts par ce poste

Health & wellbeing

RRSP matching

Annual Incentive Plan

Employee Stock Purchase Program

Paid time off

Wellness time

Parental leave top-up

Arc'teryx Academies

Employee discounts & Pro Deals

Résumé du poste

ARC’TERYX is seeking a Senior Application Engineer to drive features on the Salesforce Core Platform, supporting Guest Services and After-Sales operations. Based at ARC’TERYX headquarters in North Vancouver, BC, you will influence architecture, guide teams, and ensure long-term system stability.

The role supports hybrid or remote work with Pacific time alignment for remote candidates. You will own a domain within Service Cloud, lead technical design, mentor others, and collaborate with

Qualifications

• 5+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments.
• Proficient in building complex, scalable Salesforce features with Flows, Apex, LWC, JavaScript, and Aura.
• Experience integrating Salesforce with external systems using REST and SOAP APIs; strong problem solving and communication skills.

Responsabilités

• Own and lead a medium-sized product domain within the Service Cloud platform.
• Mentor peers via code reviews and pair programming.
• Contribute to common code bases and define team standards.
• Present at team meetings to share knowledge and raise the technical bar.
• Design technical solutions and weigh trade-offs for your area.
• Collaborate with non-tech stakeholders to align requirements.

Connaissances

Technical leadership

Agile methodologies

Team collaboration

Mentoring via code reviews

Outils

Salesforce: Service Cloud & Sales Cloud

Flows

Apex

Lightning Web Components (LWC)

JavaScript

Aura

REST APIs

SOAP APIs

Git

SFDX in VS Code

Description du poste

Your Opportunity at ARC’TERYX:

As a Senior Application Engineer, you will be instrumental in developing and maintaining features on the Salesforce Core Platform, enhancing the experience of our Guest Services teams and driving business outcomes that support our After-Sales operations.

Your expertise will guide team decisions, product capabilities and software architecture. Collaborating with a team of driven and experienced software engineers, you will work alongside colleagues who are passionate about proactively improving existing systems and ensuring long-term operational stability. You thrive in a team environment and are eager to learn from your colleagues and are motivated to share your skills and expertise

This role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada.

Meet Your Future Team:

The Guest Services Technology team develops and supports the tools used by our Guest Services and After-Sales teams to deliver seamless and engaging experiences for guests interacting with our brand. Working within cross-functional Agile squads, the team designs and deploys new features that enhance the performance of our Guest Service Representatives, ensuring smooth and consistent support for our guests.

If you were in the Senior Application Engineer role now, here are some of the core activities you will be doing:

• Owning and leading a medium-sized product domain within the Service Cloud platform, leveraging either out-of-the-box Salesforce configurations and/or custom development using programmatic design options


• Being a subject matter expert of your specific product business domain


• Holding a deep understanding of systems, enabling you to debug them effectively and efficiently without significant difficulty


• Demonstrating at least one major skill outside of programming such as DevOps, Performance Optimization or Monitoring


• Participating extensively in code reviews, and mentor others via code reviews and pair programming


• Contributing to the common code bases and define standards for the team


• Being responsible for presentation at team meetings with the purpose of knowledge sharing and raising the technical bar


• Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area


• Requiring very little oversight beyond high-level direction; they can take a complex user story, break it down into sub-tasks, and complete their sub-tasks with relative ease


• Showing initiative beyond knocking tasks off a list; you can identify and suggest areas of future work for yourself or your team


• Seeking evidence to support your ideas and start to build cases for these ideas


• Working effectively with non-tech members of your area. You can identify problems with requirements and help their team course-correct around these issues


• Aligning with ARC'TERYX leadership practices and culture in your daily work

Here are some of the things you could be working on in the future:

• Leading and contributing to ongoing platform oversight by conducting security assessments, reviewing Salesforce release updates


• Developing detailed technical documentation for current system components and lead initiatives to refactor and optimize areas of the product domain for improved performance and maintainability


• Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area


• Building highly complex features that integrate with external systems or managed packages, while driving greater team velocity and efficiency


• Playing a key role to foster a sense of modularity and code reuse where applicable, and mentor junior team members to contribute effectively to the shared repository


• Designing long-term solutions that align with emerging AI trends leveraging AI frameworks such as Agentforce

Are you our next Senior Application Engineer?

• You have 5+ years of experience in developing solutions on Salesforce Service/Sales Cloud within Agile environments, demonstrating technical leadership and deep platform expertise


• You are highly proficient in developing complex, scalable features on the Salesforce platform using Flows, Apex, Lightning Web Components (LWC), JavaScript, and Aura


• You have proven expertise in designing and implementing robust integrations between Salesforce applications and external systems using REST and SOAP APIs, with a focus on reliability, performance, and alignment with enterprise architecture standards


• You have deep Salesforce domain knowledge, and you effectively balance out-of-the-box capabilities and custom development to architect solutions tailored to complex business requirements


• You have comprehensive knowledge of Salesforce’s platform evolution - from legacy features like Classic and Workflow Rules to modern capabilities like Agentforce which enable you to effectively identify root causes of complex issues stemming from legacy architecture


• You have expertise in leveraging Git, GitHub, and SFDX in VS Code to enable efficient version control, collaborative development, and CI/CD best practices in Salesforce environments


• You have great communication, problem solving, and documentation skills


• You are proactive in identifying the root cause of issues and developing solutions


• You remain highly flexible and adaptable when faced with ambiguity


• Your passion for your work is paralleled by your passion for getting outside and living it


• The salary range for this role is CAD$94,000 - CAD$124,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).


• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.


• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).


• Family support - Parental leave top-up and a nesting period for new parents.


• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

  *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.