Manager, Sales Tools & Technology

Arc'teryx Limited; North Vancouver; Hybrid; CAD 108,000 - 142,000; Full time

Benefits offered by this job

Health & wellbeing

RRSP matching

ESPP

Paid time off

Parental leave

Professional development

Employee discounts

Job summary

Arc’teryx in North Vancouver develops and scales the sales technology platform for Wholesale and Commercial Operations. The Manager, Sales Tools & Technology will own the strategy, roadmap, and performance of key platforms, working with Sales, Product, Merchandising, Finance, and Technology to deliver scalable solutions.

This hybrid role requires 7+ years in related fields and a bachelor's degree, with a proven track record in leadership, vendor management, and driving business outcomes through

Qualifications

• Bachelor's degree required in Business, Information Systems, Technology Management, Commerce, or a related discipline.
• 7+ years of experience supporting business operations, commercial technology, sales enablement, or related fields.
• Experience leading technology-enabled business initiatives from strategy through adoption.
• Experience managing people and developing high-performing teams.
• Strong vendor management and ability to tie technology investments to business outcomes.

Responsibilities

• Lead global strategy, governance, and roadmap for sales tools and technology platforms across Wholesale and Commercial Operations.
• Manage and develop a team responsible for platform administration, user support, and process improvements.
• Onboard and scale new business units within online tools and ensure integration with technology.
• Collaborate with stakeholders to identify gaps and prioritize technology investments.
• Drive adoption, change management, and governance documentation to support growth.

Skills

Sales enablement

Business operations

Program management

Technology initiatives

Team leadership

Education

Bachelor's degree in Business / IS / Technology Management / Commerce

Job description

Your Opportunity at ARC’TERYX

As the Manager, Sales Tools & Technology, you will lead the evolution of the technology ecosystem that enables our global Commercial teams to deliver exceptional experiences for our partners and guests. You will own the strategy, roadmap, and performance of key sales platforms, ensuring they scale alongside the growth of our Wholesale business across regions, channels, and customer segments. Working closely with Sales, Product, Merchandising, Technology, and external partners, you will translate business needs into technology solutions that improve efficiency, enable growth, and support long-term strategic objectives. This role offers the opportunity to shape the future of our commercial capabilities through platform innovation, vendor partnerships, and global process transformation. Success in this role will come from balancing strategic thinking with operational excellence while leading a team responsible for delivering business-critical tools and services.

This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.

Meet Your Future Team

The Wholesale Operations team is a cross-functional group whose focus is to support commercial growth through scalable processes, technology solutions, and operational excellence. We partner closely with Sales, Product, Merchandising, Finance, and Technology teams to improve how we work, strengthen the partner experience, and build capabilities that enable the future growth of Arc'teryx's global Wholesale business.

If you were in the Manager, Sales Tools & Technology role now, here are some of the core activities you would be doing:

• Leading the global strategy, governance, and roadmap for sales tools and technology platforms that support Wholesale and Commercial Operations
• Managing and developing a team responsible for platform administration, user support, system enhancements, and business process improvements
• Onboarding and scaling new business units within the online tool used while partnering with technology for its integration
• Partnering with Sales, Product, Merchandising, Technology, and regional stakeholders to identify capability gaps and prioritize technology investments
• Collaborating with external vendors and internal technology teams to negotiate priorities, evaluate opportunities, and deliver platform enhancements
• Translating business requirements into scalable solutions that improve operational efficiency, data quality, and user experience
• Driving adoption, change management, and communication plans to ensure teams are equipped to maximize platform capabilities
• Monitoring platform performance, user feedback, and business outcomes to identify opportunities for continuous improvement
• Establishing governance frameworks, documentation standards, and operating procedures that support sustainable global growth
• Leading cross-functional initiatives that connect commercial processes, technology solutions, and business objectives across regions and channels

Here are some of the things you could be working on in the future:

• Developing long-term platform strategies that improve scalability, integration, automation, and reporting across multiple commercial functions
• Leading the implementation and integration of new technologies and capabilities that strengthen collaboration between Sales, Product, Merchandising, and Supply Chain teams
• Building relationships with external vendor partners to align on long term development to support our business needs
• Growing team capabilities through coaching, succession planning, and the development of subject matter expertise across the sales technology landscape

Are you our next Manager, Sales Tools & Technology?

• You have completed a bachelor's degree in Business, Information Systems, Technology Management, Commerce, or a related discipline
• You have 7+ years of experience supporting business operations, commercial technology, sales enablement, business systems, program management, or a related field
• You have experience leading technology-enabled business initiatives from, strategy, concept through implementation and adoption
• You have experience managing people and developing high-performing teams
• You have experience managing third-party vendors, technology partners, and strategic business relationships
• You possess strong business acumen and can connect technology investments to measurable business outcomes
• You have strong project and program management capabilities, including managing competing priorities across multiple initiatives
• You are highly effective at translating complex business requirements into practical and scalable solutions
• You have strong analytical skills and use data to inform decisions
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it.

Compensation

The salary range for this role is: CAD$108,000 -CAD$142,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit.We set bold objectives and see them through.