Senior Analyst, Product Operations

Intercontinental Exchange; Central Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Analyst in Product Operations, where you will play a crucial role in ensuring the reliability and quality of delivery products. This dynamic position involves daily support, managing production issues, and collaborating with various teams to enhance client satisfaction. Your expertise in the financial data industry and strong organizational skills will be key as you work under tight deadlines in a fast-paced environment. If you are detail-oriented and passionate about delivering high-quality data, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in finance or related field required.
• Strong knowledge of financial data industry essential.

Responsibilities

• Daily support for delivery products and services.
• Manage production issues to minimize client impact.
• Create and maintain tools for Pricing Delivery Products.

Skills

Financial Data Knowledge

Organizational Skills

Customer Service Skills

Problem-Solving

Detail-Oriented

Education

Bachelor's degree in Finance

Graduate work

Tools

MS Office

XML

HTML

SQL

Tableau

Job description

Overview

Job Purpose

The Senior Analyst, Product Operations role is focused on providing the day-to-day support needed to ensure our delivery products are dependable, reliable, and contain accurate and high-quality data. As part of the larger Product Operations team, we have a responsibility for the successful management and configuration capabilities of contracted content and technology.

Duties and Responsibilities

1. Daily production of services and Day-to-Day support for Delivery Products.
2. Help ensure that delivery products and services are released on-time and with accurate data.
3. Help manage and remediate production issues as they occur to minimize client impact. Work with Client Service regarding client notifications as needed.
4. Participate in postmortem review meetings following major production issues. Track and ensure key remediation actions are closed out.
5. Work with Client Service in drafting Incident Summary Reports (ISR), as needed.
6. Manage the priority of BAU product fixes and changes needed to ensure ongoing reliable production.
7. Work with the Delivery Team to ensure best practices are used when configuring client files. Provide training as needed.
8. Work with Finance and Sales to research billing questions.
9. Create and maintain tools and documentation to support the Pricing Delivery Products implementation.
10. Manage the priority and implementation of small enhancements to help close new sales opportunities and increase client satisfaction.
11. Work with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify these opportunities.
12. Support client migrations and other special projects as needed.
13. Work with Product Management (PM) on implementation of strategic initiatives.
14. Work with PM and development to schedule and implement the strategic initiatives and balance the priority versus the BAU and Small Enhancements projects.
15. Manage and deploy solutions for source mandated changes across our delivery products.

Knowledge and Experience

• Bachelor's degree in finance or other related business degree required.
• Strong knowledge of the financial data industry is essential.
• Detail-oriented with excellent organizational and follow-up skills.
• Excellent writing and customer service skills.
• Proficient in MS Office, with strong XML, HTML, SQL, and Tableau skills.
• Ability to work independently, problem-solve and prioritize multiple tasks.
• Ability to operate under strict deadlines and in a fast-paced environment.
• Graduate work a plus.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.