Senior Analyst, National Claims Compliance

Loblaw Companies Limited; Brampton; On-site; CAD 68,000 - 94,000; Full time

Job summary

Loblaw Companies Limited is seeking a Senior Analyst, National Claims Compliance to lead complex claims management across our retail and distribution network. You will analyze data, identify risks, and drive improvements to strengthen controls and reduce financial loss.

Reporting to the Sr. Manager, National Claims Compliance, you will collaborate with Operations, Finance, and Logistics to ensure accuracy and timeliness while maintaining compliance standards.

Qualifications

• Progressive experience in claims, compliance, supply chain, analytics or related field.
• Degree or diploma in Business, Economics, or related discipline.
• Strong analytical and problem-solving skills including root cause analysis.
• Effective communication and presentation skills across all levels.
• Excellent attention to detail and ability to work independently.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office; SAP and Appian are assets.
• Experience with creating or maintaining complex databases is a plus.
• Understanding of retail, distribution, logistics, or supply chain operations.
• Collaborative approach and willingness to share knowledge.

Responsibilities

• Manage complex and escalated claims from intake to resolution with accuracy and compliance.
• Monitor claims activity to identify risks and escalate issues as needed.
• Analyze claims data and trends; maintain key reporting metrics.
• Conduct root cause analysis and recommend process improvements.
• Partner with Operations, Distribution, Logistics, Finance and other teams.
• Provide SME on claims policies, processes, systems, and controls.
• Identify opportunities to simplify processes and automate activities.

Skills

Claims

Compliance

Supply chain

Analytics

Data analysis

Communication

Education

Post-secondary degree in Business or related field

Tools

Excel

Access

SAP

Appian

Databases

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

We are seeking an experienced and detail-oriented Senior Analyst, National Claims Compliance, to support the management and resolution of claims across our retail and distribution network.

Reporting to the Sr. Manager, National Claims Compliance, the Senior Analyst will serve as a subject matter expert, providing analytical insight and guidance to improve processes, strengthen controls, and minimize financial risk. The successful candidate will demonstrate strong analytical skills, effective business judgment, and the ability to independently manage complex priorities.

What You’ll Do:

• Manage complex and escalated claims from intake through resolution, ensuring accuracy, timeliness, and compliance.
• Monitor claims activity to identify control gaps, financial risks, and compliance concerns, escalating significant issues as required.
• Analyze claims data, trends, and financial impacts, and maintain key reporting metrics.
• Conduct root cause analysis and recommend improvements to reduce claims, financial loss, and operational inefficiencies.
• Partner with Operations, Distribution, Logistics, Finance, and other teams to investigate and resolve claims-related issues.
• Provide subject matter expertise on claims policies, processes, systems, and controls.
• Identify opportunities to simplify processes, strengthen controls, automate activities, and improve overall efficiency.

What You’ll Bring

• Progressive experience in claims, compliance, supply chain, analytics, or a related field.
• Post-secondary degree or diploma in Business, Economics, Supply Chain, or a related discipline.
• Demonstrated analytical and problem-solving skills, including root cause analysis, trend identification, and development of actionable insights.
• Effective communication, interpersonal, facilitation, and presentation skills, with the ability to engage across all levels of the organization.
• Excellent attention to detail with the ability to work independently in a fast-paced and evolving environment.
• Proven ability to manage multiple priorities, balance competing demands, and meet deadlines.
• Proficiency in Microsoft Office, including Excel and Access; experience with SAP and Appian is considered an asset.
• Experience in creating or maintaining complex databases is also an asset
• Sound understanding of business processes and retail, distribution, logistics, or supply chain operations.
• Collaborative team player committed to continuous learning, knowledge sharing, and supporting the development of others.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$68,000.00 - $93,500.00 / 68.000,00$ - 93.500,00$ (per year / par am)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.