Senior Analyst, ERP

Borden Ladner Gervais LLP (BLG); Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

A prominent legal firm in Toronto is seeking an ERP Systems Analyst with expertise in Microsoft Dynamics 365. The role involves leading the development and support for CRM applications, optimizing customer engagement processes, and collaborating with various business stakeholders. Ideal candidates will have .NET programming experience and strong analytical skills. Bilingualism in English and French is preferred. A flexible working environment is supported.

Qualifications

• Experience in .NET Programming (VB.NET, C#).
• Ability to work independently and prioritize tasks.
• Bilingualism English/French is an asset.

Responsibilities

• Lead the development and configuration of Microsoft Dynamics 365 CRM.
• Partner with business stakeholders for CRM solutions.
• Develop and maintain integrations with Dynamics 365.

Skills

.NET Programming

API interfacing (REST, SOAP)

Professional communication

Attention to detail

Organizational skills

Team player

Independence

Flexibility

Job description

We are looking for a Microsoft Dynamics 365 expert, with specific hands‑on experience in Dynamics CRM and Real‑time Marketing, to join our ERP team.

The ERP Systems Analyst will take a lead role in the development, support, and continuous improvement of Microsoft Dynamics 365 applications, particularly Dynamics 365 for Customer Engagement (CRM) and its Real‑time Marketing module. This position is key to enabling business growth, driving automation, and enhancing client engagement through optimized CRM processes.

While the primary focus is on Microsoft Dynamics 365, the role will also involve some collaboration with other systems in our ERP ecosystem such as Workday, IntApp, Aderant, iManage, and Chrome River.

Key Responsibilities

Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our Respectful Workplace Policy, and treating everyone with respect, regardless of position.

Your core responsibilities will include:

• Lead the development, configuration, and support of Microsoft Dynamics 365 CRM and Real‑time Marketing tools.
• Partner with business stakeholders to design CRM solutions that align with client lifecycle and marketing strategy.
• Build and maintain custom workflows, plugins, forms, dashboards, and Power Platform integrations.
• Develop and maintain integrations with Dynamics 365 using APIs and middleware (e.g., SSIS, Azure Logic Apps).
• Troubleshoot issues and provide Tier 2/3 support for Dynamics 365 applications.
• Translate business needs into functional and technical requirements.
• Manage data quality, migrations, and synchronization processes between CRM and other platforms.
• Collaborate with vendors and internal teams for platform updates, enhancements, and issue resolution.
• Support documentation, change control, release management, and ongoing CRM training initiatives.

BLG supports flexible working arrangements.

At BLG, we are committed to maintaining a respectful, inclusive workplace. All employees are expected to treat others with professionalism and integrity.

Qualifications

• Must have .NET Programming experience (VB.NET, C#)
• Experience with interfacing with API (REST, SOAP)
• Experience in supporting financial efforts within professional service organizations (Legal is an asset)
• Ability to communicate in a professional manner
• Strong attention to detail and thoroughness
• Ability to work independently, follow instructions with minimal supervision and take initiative
• Able to set own priorities while maintaining flexibility
• Ability to accept duties and assignments willingly and open to new tasks
• A positive team player with excellent interpersonal skills
• Strong organizational and time management skills
• Must be able to conduct all duties in English. Bilingualism English/French is an asset.
• Availability to work overtime, when necessary

We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.