Bilingual Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM)

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 104,000 - 130,000; Full time

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking a Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM) to design and implement innovative CRM solutions and lead the CRM platform. You will mentor developers, ensure business requirements are met, and guide system improvements across CMHC.

Role emphasizes collaboration with stakeholders, integration with CMHC systems and cloud services, and staying current with Dynamics 365 features.

Qualifications

• A bachelor’s degree in Computer Science, Computer Engineering or related field; equivalent combos considered.
• At least 7 years as a software developer with strong Dynamics CRM experience.
• Experience as a Subject Matter Expert mentoring team members.
• Ability to establish and apply development best practices.
• A passion for technology and problem solving through innovation.
• Commitment to continuous learning and professional growth.
• Experience in Agile environments and challenging projects.
• Strong interpersonal, leadership and negotiation skills.
• Bilingual English and French.

Responsibilities

• Be CMHC’s leading expert on Dynamics CRM; mentor and coach other developers.
• Collaborate with stakeholders to capture system needs and propose solutions.
• Author technical specification documents and diagrams for new/existing solutions.
• Design and implement Dynamics CRM solutions per business requirements with quality code.
• Create CRM forms, entities, fields, views, and workflows; extend core platform features.
• Configure integrations with CMHC ERP and Azure components like Functions/Logic Apps.
• Participate in testing, defect resolution, and deployments.
• Stay updated on Dynamics 365 features and best practices.

Skills

Software development

Mentorship

Agile

Leadership

Communication

Problem solving

Bilingual English/French

Education

Bachelor's degree in Computer Science or Computer Engineering

Tools

Microsoft Dynamics CRM

Visual Studio

C#

HTML/CSS/JS

Azure DevOps

Git

SQL

Power Platform

Job description

Job Requisition ID: 12568

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 104180.28 to $ 130225.36 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

Learn more about our commitment to diversity and inclusion

What’s in it for you

Benefits

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About The Role

Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (Microsoft Dynamics 365 CRM) position, where the next generations of software applications are being developed to enable CMHC to achieve its mission. In this role, you will be responsible for the design and implementation of innovative software solutions. You will act as a point of contact for all stakeholders to ensure business requirements are understood and met, all while supporting continuous improvement through CMHC’s CRM platform.

CMHC is committed to continuously improving our IT services and operational efficiency. The addition of new IT roles is a strategic move to bolster our capabilities and ensure we can meet the evolving needs of our clients and stakeholders.

What You’ll Do

• Be CMHC’s leading expert on the Microsoft Dynamics CRM platform, while also guiding and advising other developers in their work by providing mentoring, coaching and knowledge sharing.
• Collaborate with the client community to determine their system needs, document the current and proposed business processes, and advise clients of the proposed solutions and their impacts.
• Author technical specification documents and diagrams for new and existing solutions.
• Design and implement Microsoft Dynamics CRM solutions according to business requirements, ensuring high-quality code standards and the delivery of efficient, scalable solutions.
• Create and configure Microsoft Dynamics CRM forms, entities, fields, views, and workflows. Design and customize extensions (plugins) to add new features to the core platform.
• Configure integrations with other CMHC systems, such as the ERP system (Microsoft D365 Finance & Operations) and other Azure components such as Function Apps, Logic Apps, APIs.
• Participate in the testing and defect resolution process and deployment activities.
• Stay updated on new Dynamics 365 features, best practices, and industry trends to continually improve system capabilities.

What You Should Have

• A bachelor's degree in Computer Science, Computer Engineering or related field. An equivalent combination of education and/or experience will be considered.
• A minimum of seven (7) years of experience as a software developer and strong experience with Microsoft Dynamics CRM platform.
• A demonstrated experience as a Subject Matter Expert, providing technical guidance and mentorship to team members to enhance their skills and knowledge, and to foster a collaborative and high-performing team environment.
• A strong ability to establish and apply development best practices.
• A passion for technology and motivation that is driven by technical challenges and innovation.
• A desire to continuously grow your expertise through learning and professional development.
• A previous experience working in an Agile environment, with the ability to solve complex problems and engage in challenging projects.
• Proven interpersonal, leadership and business competencies, including teamwork, facilitation, communication, presentation, influencing and negotiation skills.
• Bilingual (English and French).

Technologies

• A working knowledge of Microsoft Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Leading experience in developing code using Visual Studio, .Net Development (C#).
• A good experience in front-end development with HTML, CSS and JavaScript UI frameworks.
• Good knowledge of agile methodologies, DevOps, CI/CD pipelines using Azure DevOps and Git, SQL and Relational Database management systems.
• An experience with cloud Azure platform, Azure Functions and Logic Apps.
• An overall experience with Microsoft Power Platform.

It Would Be Great If You Also Had

• A Microsoft Dynamics 365 CRM Certification.

Posting closing date:

Note, the competition will remain active until filled.

Standby and Call Back duties are a requirement of this position and will be subject to CMHC policies, including the Standby and Call Back Pay Procedure.