Microsoft Dynamics 365 CRM Specialist

Insight Global; Longueuil; On-site; CAD 96,432 - 103,320; Part time

Job summary

A leading staffing agency is seeking a Microsoft D365 CRM Specialist to join a top aerospace company in Longueuil, QC. This contract role involves leading requirements gathering, collaborating with stakeholders, and ensuring successful project delivery for Microsoft Dynamics 365. The ideal candidate should have over 5 years of hands-on experience with Microsoft Dynamics 365, knowledge of CRM best practices, and experience with Power Automate and Power Apps. Competitive hourly pay is offered.

Qualifications

• 5+ years of hands-on experience with Microsoft Dynamics 365.
• Experience in applying CRM best practices for Sales, Services and Lead Generation modules.
• Experience with Power Automate and Power Apps.

Responsibilities

• Lead requirements gathering workshops and create detailed requirements documentation.
• Collaborate to define user stories and end-to-end process definitions.
• Work with the technical team to ensure successful project delivery.
• Maintain open communications and lead meetings.
• Contribute to project plans, estimates, and scope.
• Configure the system to establish pilots.

Skills

5+ years of hands-on experience of Microsoft Dynamics 365

CRM best practices for Sales, Services and Lead Generation modules

Experience with Power Automate and Power Apps

Job description

Insight Global is seeking a Microsoft D365 CRM Specialist to join a top aerospace company in Longueuil, QC. The successful candidate will support several upcoming projects, including migrating from on-premise to the cloud and preparing for future cloud-based enhancements. The role involves collaborating with stakeholders, defining requirements, and contributing to application architecture and design. The specialist will ensure solutions are fully designed and ready for execution upon go‑live, while also assisting with day‑to‑day operations and planning ahead for new cloud solutions.

Key Responsibilities

• Lead requirements gathering workshops and create detailed requirements documentation.
• Collaborate to the definition of user stories and end‑to‑end process definitions that form the backbone of the CRM Dynamics 365.
• Collaborate with the technical team throughout the implementation to ensure successful delivery of the project.
• Maintain open communications, be directly connected to the client, lead meetings, and capture action items.
• Contribute to the development of project plans, estimates, and scope of business requirements.
• Configure the system to establish some pilots.

Required Skills and Experience

• 5+ years of hands‑on experience of Microsoft Dynamics 365
• Experience in applying CRM best practices for Sales, Services and Lead Generation modules
• Experience with Power Automate and Power Apps

Nice to Have Skills and Experience

• Knowledge on Azure Data Factory is an asset
• Working knowledge of deployment strategies, system upgrade management
• Professional certification in Dynamics 365 (Fundamentals, Sales, Customer Service, Marketing, Leads Generation) is an asset
• Bilingual (French and English) is an asset.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing

Location

Longueuil, Quebec, Canada

Base pay range

CA$70.00/hr - CA$75.00/hr