Senior Analyst, Digital Business Partner Team

SmartRecruiters, Inc.; Toronto; Hybrid; CAD 82,000 - 102,000; Full time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Job summary

University Health Network (UHN) is hiring a Senior Analyst for the Digital Business Partners (DBP) team, based at Princess Margaret Cancer Centre in Toronto. The role focuses on in-year demand management and multi-year capital planning, reporting to senior portfolio managers and directors.

The DBP team partners with clinical, corporate, research and education functions to shape, assess and communicate business needs, ensuring strategic alignment and value delivery.

Qualifications

• Undergraduate degree with 2–3 years industry experience in a relevant field.
• Experience developing dashboards, reports and executive presentations using Power BI, Excel and PowerPoint.
• Experience with ServiceNow and SharePoint would be an asset.
• Excellent problem-solving, organizational, analytical, interpersonal and prioritization skills.
• Ability to work well in-person or remote teams.

Responsibilities

• Lead moderately complex project components of small to medium scope.
• Develop dashboards, reports and executive presentations using Power BI, Excel, and PowerPoint.
• Coordinate meetings, working groups and organizational committees as needed.
• Support end-to-end capital planning and multi-year roadmap activities within UHN Digital.

Skills

Power BI

Excel

PowerPoint

Education

Undergraduate degree in Health Informatics/Health Administration/Computer Science/Industrial Engineering/Business

Tools

ServiceNow

SharePoint

Job description

Senior Analyst, Digital Business Partner Team

• Full-time
• Compensation: CAD 81,549 - CAD 101,951 - yearly

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:Non-Union
Number of vacancies: 2
New or Replacement Position: Replacement
Site:Princess Margaret Cancer Centre
Department:UHN Digital
Reports to:Digital Business Partner Team, Multiple Directors and Senior Portfolio Managers
Salary Range:$81,549 to $101,951 annually
Hours:37.5 per week
Status:Permanent Full-Time
Closing Date:October 12, 2026

Position Summary

UHN Digital is one of the largest public sector health care information management and information technology (IM/IT) service delivery organizations in Canada. As a department of University Health Network (UHN), UHN Digital, is committed to its vision of transforming health care delivery by improving the patient experience, addressing issues facing coordination of care and enhancing customer service and quality through outstanding project management and operational support.

The delivery of UHN Digital's Operating Modelis carried out by three Digital teams: Digital Operations, Digital Project Management Office and Digital Business Partners (DBP). Digital Operations represents the enterprise view of building and supporting IT services that enable clinical, corporate, patient experience, research and education functions within UHN. Their focus is to maintain existing technologies across the organization and provide the foundation for the next generation of digital services, while ensuring stability and performance. Digital Project Management Office supports digital change across the organization by implementing, providing insight through data, as well as expertise in change management and process engineering. The Digital Business Partners (DBP) team is responsible for representing the interests and mandates of UHN-wide clinical, corporate, patient experience, research and education functions, ensuring UHN Digital’s strategic directions are aligned with organizational priorities.

The DBP team is responsible for understanding, shaping, assessing, prioritizing, and communicating UHN-wide business needs from a Digital / Information Technology perspective, and partners with stakeholders across the organization to deliver value.

Critical roles and responsibilities of the DBP team include:

• In-Year Demand Management: DBP manages Digital’s Demand Management (DDM) process and engages with UHN-wide user groups and internal teams to intake, strategically prioritize, plan and manage in-year enterprise-level Digital demands, with a focus on investing Digital capital on high impact process improvement initiatives.
• In Year Demand Management:
  • Lead business analysis and demand scoping including requirements gathering, working with various business partners to elicit and document high-level business requirements for intake, assessment and tracking of Digital demands received from across the organization through the internally used tool, ServiceNow
  • Lead the intake, assessment and progression of digital demands, from initial submission through qualification, prioritization, approval and transition to the appropriate delivery or operational team.
  • Assess AI and emerging technology requests, facilitating meetings and coordinating with business, clinical, technical, data, privacy, security, legal, procurement and responsible AI stakeholders to identify value, feasibility, risk and oversight requirements.
• Annual Digital Capital & Multi-Year Strategic Roadmap Planning:DBP leads the annual Digital capital planning process, working with UHN-wide user groups and internal teams (Digital Operations, Digital Project Management Office, and Digital Finance) to define guiding principles, collect and prioritize demands, work with project managers to scope and estimate costs, and obtain necessary approvals. The team also supports the development of a
• multi-year strategic roadmap process to better facilitate strategic planning and enable multi-year financial planning.
• Ongoing Capital Allocation Management:DBP coordinates activities between Digital Project Management Office, Digital Operations, and Digital Finance to ensure ongoing monitoring and management of the annual Digital Capital funding allocation and health status including
  • Collecting and tracking actual expenses per project and compiling an overview monthly capital spend to identify risks and opportunities
  • Aligning in-year demand initiatives where appropriate with funding capacity within the annual Digital Capital budget

UHN Digitalis seeking 2 Senior Analysts to join the DBP team, who will report to the Senior Portfolio Manager and/or Directors of the following portfolios: Clinical, Corporate, Radiation Medicine Program, and Research. The individual will have the responsibility to 1) support management of the end-to-end In-Year Demand Management work stream and 2) support management of strategic planning and facilitation of UHN Digital’s annual Capital Planning, Ongoing Capital Allocation Management, & Multi-Year Roadmap Planning streams.

Duties

• In Year Demand Management:
  • Lead business analysis and demand scoping including requirements gathering, working with various business partners to elicit and document high-level business requirements for intake, assessment and tracking of Digital demands received from across the organization through the internally used tool, ServiceNow
  • Lead the intake, assessment and progression of digital demands, from initial submission through qualification, prioritization, approval and transition to the appropriate delivery or operational team.
  • Assess AI and emerging technology requests, facilitating meetings and coordinating with business, clinical, technical, data, privacy, security, legal, procurement and responsible AI stakeholders to identify value, feasibility, risk and oversight requirements.
• UHN Digital Capital Planning, Ongoing Capital Allocation Management & Multi-Year Roadmap Planning, including supporting end to end capital planning process, collect high level demand information (scope, capital cost, prioritization, strategic value), conducting regular health checks for projects on current capital plan (financial spend, forecasts, and approval status).
• Supporting ongoing maintenance of UHN Digital’s Multi-Year Strategic Roadmap by adhering to and continually refining of the UHN capital planning governance framework, prioritization model, risk-value model, and quarterly review and assessment cycles.
• Developing presentation materials for executive leadership bodies within and outside of UHN Digital, as needed
• Leading moderately complex project components of small to medium scope.
• This role will also coordinate and facilitate meetings, working groups, and organizational committees, as needed.
• • Undergraduate Degree required in Health Informatics, Health Administration, Computer Science, Industrial Engineering, Business or related field with minimum 2 - 3 years industry experience, or more.
  • Sound knowledge and understanding of project, program and portfolio management (planning, implementation, evaluation, risk assessment, benefits realization) and applicable industry experience in leading projects that support client groups in Information Technology, Health Care, Pharmaceutical, Finance, Human Resources, etc.)
  • Demonstrated experience in business analysis, including requirements elicitation, process and workflow analysis, problem definition, options analysis and development of clear recommendations.
  • Excellent problem recognition and problem-solving abilities, organization, analytical, interpersonal, and prioritization skills.
  • Well-developed written and oral communication skills.
  • Demonstrated ability to work well in an in-person or a remote team environment.
  • Experience developing dashboards, reports and executive presentations using tools such as Power BI, Excel, and PowerPoint, with strong data-management and visualization skills.
  • Experience working with ServiceNow andSharePoint would be an asset.

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.