Senior Analyst

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

CIBC is seeking a Senior Analyst to provide business effectiveness support to Board Administrators. This role involves monitoring requests, conducting analysis, and project coordination to enhance operational efficiency. Ideal candidates will have strong analytical skills and a commitment to teamwork in an inclusive environment.

Benefits

Competitive salary

Employee share purchase plan

Paid time off for personal growth

Wellbeing support

Responsibilities

• Support Board Administrators and manage requests from 3rd party vendors.
• Conduct quarterly user access attestations with Board Administrators.
• Perform business analysis and support project delivery.
• Maintain relationships with partners and improve processes.

Skills

Analytical Thinking

Business Effectiveness

Client Service

Communication

Detail-Oriented

Human Resources (HR)

Process Improvements

Relationship Management

Teamwork

Job description

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a member of CIBC’s team, the Senior Analyst, Business Effectiveness is primarily responsible for providing business support to the Board Administrators for CIBC Parent Bank, BancorpUSA and CIBC Subsidiary Boards. As an intermediary between 3rd party vendor and Board Administrators, monitor the shared Mailbox for requests to add, modify and remove users and modify site settings received from Board Administrators. The Senior Analyst will be required to fully review and attest to requests before submission to the 3rd party vendor and oversee completion as well as conduct quarterly user access attestations with Board Administrators. In addition to this primary responsibility, the successful candidate will support the Business Effectiveness of the Transformation & Operational Excellence team in Administration through activities including business analysis, project coordination, relationship management, and continuous improvement. The role applies comprehensive skills to assist with work packages and business analysis to drive initiatives that ensure the efficiency and effectiveness of the Administration lines of business. The Senior Analyst, Business Effectiveness makes decisions on their own work methods to prepare schedules for work activities, monitor work progress, respond to changing priorities, adjust work schedules accordingly, and resolve obstacles. The role exercises independent judgment within defined procedures, regularly meeting with business partners, documenting communications, processes, procedures, and changes. The role applies professional, analytical, and communication skills to maintain momentum amid changing priorities.

At CIBC, we enable an optimal work environment for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Board Services Business Support - Support Board Administrators across CIBC Parent Board, CIBC ExCo, CIBC Foundation, CIBC Cayman, CIBC Caribbean, CIBC Mellon, CIBC Luxembourg, and BancorpUSA as an intermediary with 3rd party vendor, regularly monitoring a shared Mailbox for requests, questions, or issues.
• Review requests to add, modify, and remove users and modify site settings received from Board Administrators, submit requests to 3rd party vendor, and oversee completion. Conduct quarterly user access attestations with Board Administrators.
• Business Management - Support the Transformation & Operational Excellence team, work in a fast-paced environment to effectively execute strategic priorities of varying complexity. Strong communication and presentation skills, both written and verbal, to support business, technology, and 3rd party engagement, including executive communications. Identify and implement opportunities for process improvements.
• Project Delivery - Support priority project delivery, processes, reporting, and work packages. Perform business analysis, document current and future state processes, and create business requirements. Prepare presentation materials and support change management activities.
• Relationship Management - Maintain professional relationships with partners and clients through excellent interpersonal skills. Communicate proactively with colleagues to plan and organize work across stakeholders. Liaise with stakeholders to gather input and ensure aligned operations and communications.
• Reporting - Track progress, analyze data and reports, and support performance metrics communication.

Who You Are

• You act like an owner. You thrive when empowered to lead, go above and beyond, and deliver results.
• You understand that success is in the details. Your critical thinking helps inform your decisions.
• You embrace and champion change, continuously evolving your thinking and work methods.
• You're driven by collective success. You value collaboration and teamwork to realize shared goals.
• Your influence makes an impact. You build relationships and networks to inspire outcomes.
• You're digitally savvy, seeking innovative solutions and adapting to new tools and trends.
• Values matter to you. You bring your authentic self to work and live CIBC’s values — trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions, creating opportunities to unlock your potential. We aim to offer a fulfilling career, not just a paycheck.

• Recognition in meaningful ways, including a competitive salary, incentive pay, banking benefits, a benefits program, an employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.
• Modern spaces and technological tools to foster innovation and collaboration.
• A culture encouraging ambition through initiatives like Purpose Day, a paid day off for personal growth and development.
• Subject to plan and program terms and conditions.

What You Need To Know

• CIBC is committed to an inclusive environment. We seek applicants with diverse abilities and provide accessible candidate experiences. For accommodations, contact [emailprotected].
• You must be legally eligible to work at the specified location(s) and have a valid work or study permit if applicable.
• We may require you to complete assessments and skills tests to better understand your capabilities and provide you with more information about us.

Job Location: Toronto-81 Bay, 20th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Human Resources (HR), Process Improvements, Relationship Management, Teamwork

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Business Development and Sales, Banking

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