Senior Ambassador Community Lead (Hybrid, Canada/US)

Pontosense; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

Equity

Direct leadership access

Hybrid work Toronto/Waterloo

Job summary

Pontosense is launching Silvie in Canada and the US, seeking a passionate ambassador programme lead in a hybrid role based in Toronto or Waterloo. You will find, recruit and engage senior ambassadors and their families, shaping a storytelling approach that showcases Silvie’s mission.

You’ll manage relationships, plan events, gather testimonials and video content, and collaborate with marketing, sales and product teams to scale the community with care and authenticity.

Qualifications

• Experience building or running community/ambassador programmes (2–5 years).
• Enjoy older adults; comfortable with seniors and families.
• Able to spot strong stories and capture them (written testimonials to video).
• Love bringing people together in person; can run events with attention to detail.
• Organized, reliable, with clear written communication.

Responsibilities

• Find and recruit ambassadors (older adults) and families.
• Build real relationships; make the programme feel personal and valued.
• Capture testimonials, interviews and video footage with consent.
• Plan and host ambassador gatherings and events.
• Provide stories, quotes and footage to marketing, sales and product teams.
• Share ambassador stories across channels with care and integrity.
• Relay feedback from ambassadors to product and support teams.
• Run the programme with a clear calendar and simple tracking.

Skills

Community building

Ambassador programs

Event planning

Storytelling

Video production

Relationship management

Written communication

Job description

Pontosense is launching Silvie in Canada and the US, seeking a passionate ambassador programme lead in a hybrid role based in Toronto or Waterloo. You will find, recruit and engage senior ambassadors and their families, shaping a storytelling approach that showcases Silvie’s mission.

You’ll manage relationships, plan events, gather testimonials and video content, and collaborate with marketing, sales and product teams to scale the community with care and authenticity.