Senior Advisor, IT assistance

Desjardins; Lévis; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance incl. telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking a Senior IT Support Advisor in Canada to provide user support for IT applications, manage service requests, and oversee server administration. The role includes leading complex projects, advising partners, and shaping policies and standards across the unit.

Flexibility includes a hybrid work model and collaboration with cross-functional teams. The candidate will bring a minimum of six years of relevant experience, a Bachelor's degree, fluency in French, and strong English

Qualifications

• Bachelor’s degree required or equivalent
• Minimum of six years of relevant experience
• Knowledge of French is required
• Intermediate advanced proficiency of English required due to duties/work tools/interactions with partners

Responsibilities

• Lead specialized development projects, initiatives and activities impacting the organization
• Advise clients and partners to position, plan, develop, execute and monitor complex projects
• Develop and update policies, standards, models and programs to support strategic initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent your unit before decision-making bodies
• Represent Desjardins’s position in agreements with external partners and organizations

Skills

IT support

Server administration

Stakeholder coordination

Policy development

Education

Bachelor’s degree in a related field

Job description

As a senior IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to:

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization
• Advise your clients and partners to help them position, plan, develop, execute and monitor complex projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent your unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
  Ambiguity, Business insight, Complexity, Interpersonal Savvy, Plans and aligns

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-10-23