Advisor, IT assistance

Desjardins; Lévis; Presencial; CAD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Annual bonus

Flexible vacation 4 weeks

Defined pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Resumo da oferta

Desjardins in Canada is seeking an IT support advisor to deliver user support for IT applications, install and configure software, guide best practices, and manage service requests and incidents. You will work with stakeholders across the organization, develop tools and processes, analyze data for decisions, and propose action plans aligned with priorities.

French language is required, four years of relevant experience, and a bachelor’s degree.

Qualificações

• Bachelor’s degree in a related field.
• A minimum of four years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.

Responsabilidades

• Identify opportunities for improvement, communicate changes, and analyze data to inform decisions and monitor management policies.
• Analyze risks, prepare statistical reports, and provide advice on implementing recommendations.
• Prepare and propose action plans to address issues in line with rules and parameters.
• Develop and write tools, methods and processes.

Conhecimentos

Analytical skills

Customer-oriented

Interpersonal skills

Stakeholder communication

Problem solving

Server administration

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

As an IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You advise and assist clients and partners and develop tools, methods and processes. Your projects and initiatives require extensive knowledge of your line of work. You propose recommendations, solutions and action plans based on the organization’s objectives and priorities. You share ideas and help solve problems using your analytical skills and extensive knowledge of your line of business. You interact with stakeholders working in other fields. Interpersonal savvy is therefore essential. More specifically, you will be required to :

• Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices. Make recommendations
• Analyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendations
• Help prepare and propose action plans to address issues in accordance with rules and parameters
• Develop and write tools, methods and processes.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  Complexity, Persuades

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)