Senior Advisor, Customer Experience and Delivery

Job Details; Sydney; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer experience firm is seeking a Senior Advisor to drive customer-centric transformation and operational excellence. This role involves supporting initiatives that improve the customer journey and enhance employee experience. The ideal candidate will demonstrate strong communication, stakeholder engagement skills, and a proactive mindset. This full-time position offers a flexible location with a duration until January 2027.

Qualifications

• Proven ability to manage timelines effectively.
• Passion for customer experience and continuous improvement.

Responsibilities

• Support discovery and planning of initiatives.
• Contribute to continuous improvement activities.
• Track progress against strategic targets.
• Ensure stakeholder alignment across delivery streams.

Skills

Proactive mindset

Strong attention to detail

Strong communication

Stakeholder engagement skills

Ability to coordinate tasks

Job description

Senior Advisor Customer Experience and Delivery

Job No : 676932

Location: Canberra Rest of ACT Various Sydney - Inner Suburbs & CBD Sydney - Outer Suburbs Central Coast Newcastle North Coast South Coast Western NSW NSW - Other Brisbane - Inner Suburbs & CBD Brisbane - Outer Suburbs Toowoomba Gold Coast Sunshine Coast North QLD Far North QLD Western QLD Central QLD QLD - Other Adelaide Rest of SA Hobart Rest of TAS Melbourne - Inner Suburbs & CBD Melbourne - Outer Suburbs Gisborne Rest of VIC Perth Rest of WA

Max Term Full Time

Pay Band 4

• 16-month secondment opportunity (ends January 2027)
• Location is flexible
• Drive meaningful change and create better experiences for our customers

About the role

Are you a strategic thinker with a passion for driving customer-centric transformation and operational excellence? We’re seeking a Senior Advisor in Customer Experience and Delivery to help shape and deliver initiatives that make a real impact for our Motor Claims customers.

Reporting to the Customer Experience and Delivery Manager you will play a key part in the planning coordination and execution of our Programs of Work. You will work closely with senior stakeholders to support initiatives that enhance the customer journey improve employee experience and deliver cost and efficiency improvements.

What youll do

• Support the discovery and early-stage planning of initiatives by contributing to activities such as data requests and analysis process mapping documentation of current-state workflows and identification of potential improvement areas.
• Contribute to continuous improvement activities across the Motor Claims Customer space by supporting appropriate oversight of a portfolio of initiatives and provide regular proactive status updates to stakeholders as required.
• Help track progress and performance against strategic targets.
• Supporting stakeholder engagement and ensuring alignment across delivery streams.

What youll bring

• A proactive mindset with strong attention to detail.
• Proven ability to coordinate multiple tasks and manage timelines effectively.
• Strong communication and stakeholder engagement skills.
• A passion for customer experience and continuous improvement.

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact.

Advertised : 21 Aug 2025

AUS Eastern Standard Time

Applications close : 28 Aug 2025

AUS Eastern Standard Time

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Required Experience :

Senior IC

Key Skills

Computer Hardware, Loan Processing, Sales Experience, Continuous Integration, Iis, Risk Management, Banking, Strategic Planning, Curriculum Development, Administrative Experience, Program Design, negotiation

Employment Type : Full-Time

Experience : years

Vacancy : 1