SENIOR ACCOUNT MANAGER

Green Shield Canada (GSC); Toronto; Hybrid; CAD 73,000 - 109,000; Full time

Benefits offered by this job

Discretionary bonus

Health and dental coverage

Retirement savings

Paid time off

Well-being support

Job summary

GreenShield Canada (GSC) is seeking an Account Executive/Manager to develop and nurture relationships with partners, manage contractual commitments, and drive revenue growth across designated accounts. This pivotal role collaborates with multiple teams to deliver client-focused solutions and ensure service excellence.

The ideal candidate has 5+ years in account management within health benefits or related sectors, strong communication, and a proven track record in growing a block of business.

Qualifications

• Minimum of five years experience as Account Executive or Account Manager with third-party payors or advisors.
• Post-secondary degree or diploma in Business, Commerce or related discipline.
• Knowledge of benefits administration, health and dental claims processing and group insurance.
• Proven success in managing and growing a block of business.
• Extensive customer service experience.
• Extensive knowledge of the provincial health benefit landscape.
• Clear and effective written and oral communication, able to present at all levels.
• Outstanding interpersonal skills.
• Strong organizational and time management skills; flexible and able to prioritize.

Responsibilities

• Develop and nurture relationships with partners and pro-actively support their business needs.
• Deliver on service level agreements with cross-functional teams.
• Monitor contractual requirements and delivery commitments.
• Achieve revenue and margin targets for assigned block of business and integrated sales.
• Manage issues through to resolution and escalate when needed.
• Support strategies to deliver client-focused solutions.
• Engage administration team and shared service partners in solution delivery.
• Participate in transition and implementation of new clients.
• Build cross-functional relationships to support success.
• Assist with RFI/RFP responses and enterprise-wide business development.
• Complete annual Account Management Plans and support partner strategies.
• Collaborate with Business Development and Product teams to upsell services.
• Assist with negotiations, renewals and amendments of contracts.
• Represent GreenShield Administration at events and conferences.

Skills

Client relationships

Communication skills

Organizational skills

MS Office

Analytical thinking

Customer service

Travel willingness

Education

Business/Commerce degree

Tools

Benefits administration

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

THEROLE IN A NUTSHELL

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians. We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

This is a vital role that develops, manages and nurtures relationships with partners leveraging GreenShield Administration’s claims adjudication capabilities by:

• Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
• Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
• Monitoring contractual requirements and the delivery of contractual commitments.
• Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business.
• Managing issues through to resolution.
• Supporting the development of strategies to deliver client-focused solutions.
• Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
• Managing and appropriately escalating emerging service challenges and deliverables.
• Participate in the transition and implementation of new clients.
• Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and outside, the company.
• Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
• Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
• In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on-going and evolving needs.
• Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
• Attend and represent GreenShield Administration in different corporate and industry events and conferences.

WHO WE'RE LOOKING FOR

• Minimum of five years experience as an Account Executive or Account Manager, working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
• Post secondary degree or diploma in Business, Commerce or a related discipline.
• Knowledge and experience with benefits administration, health and dental claims processing and group insurance.
• Proven success in managing and growing a block of business.
• Extensive customer service experience.
• Extensive knowledge of the provincial health benefit landscape.
• Clear and effective written and oral communication skills and the ability to communicate and present at all levels of an organization.
• Outstanding interpersonal skills.
• Superior organizational and time management skills. Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
• Proven analytical and problem-solving skills.
• Results focused, highly motivated, and exhibits determination and initiative to surpass objectives.
• Strong computer skills including Microsoft Office software applications.
• Valid drivers license required. Ability to travel within Canada.

NICE TO HAVE

• Bilingual – English and French.

WHAT WE OFFER

Base Salary: CAD $72,521.00 - 109,341.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
(if eligible - add this)

Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

Posting disclosures: This is for new vacancy.

Work model:Hybrid

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!

AFew MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.